Guest Relation Officer
InterContinental Hanoi Westlake
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
• Prepare amenity cards for VIPs
• Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated
• Courtesy and politeness are to be observed at all times and freely communicate with guests
• Assist in facilitating a fast, smooth and pleasant check-out
• Preview VIP' next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
• Prepare and checking all VIP key card holder, room, registration card, etc
• Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.
• Values good grooming, personal hygiene, and complies with hotel's health and safety
• Familiar with the hotel's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
• Aware and familiar with measures and procedures to follow during emergency situations
• Responsible to arrange flowers and fruits for in-house and arrival guests
• Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.
• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
• Assist in whatever way to promote and up sell the hotel's products and services
• Ensures that all repeat guests are accorded personalized service recognize and welcome
• Handles guest's complaint or requests and liaise with the department concerned to ensure immediate follow up
• Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.
• Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests
• Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
• Bid farewell to departure guests
• Be familiar with the Business Center daily operation
• General understanding of the Front Office and House Keeping operations in regards to guest accommodation
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.
Yêu cầu
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Quyền lợi
- Rest & Relaxation, Home leave allowance
- Uniform, accommodation, transportation & meals are provided
- International working environment
- Service charge
- At least 14 anual leaves
- Social insurance as per law
- 24/7 accident insurance
- Health care Bao Viet insurance
Thông tin khác
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Sales/ Marketing/ Guest Relation
Vị trí
Nhân viên
Cập nhật
26/[protected info]
Thông tin chung
- Ngày hết hạn: 28/09/2021
- Thu nhập: Thỏa thuận
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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