Guest Service Manager

Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Company's Service Standards at all times.
Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards and the goals of Marriott Bonvoy.
Be proactive in observing operational needs across the hotel, enlisting associates from other departments to assist in areas where business demands are higher.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Inspect VIP rooms prior to arrival, and meet and greet VIP/Guest History guests where required upon arrival.
Completely understand, implement and ensure adherence to the local areas of the labor code and Sheraton policies.
Be competent in the safe management of a fire or other emergency situation, taking responsibility for an emergency evacuation procedure as required.
Ensure that the Front Office Manager or General Manager is informed immediately of any serious emergency, security or health & safety matter.
Perform any additional duties as requested by the Department Head