[HCM - AEON Celadon Tân Phú] PET GROUP LEADER

Customer services
- Access and work with other staff to resolve /support subordinates to resolve customers' complaints.
- Verify and research data on registration status.
- Input/retrieve client account information data on system.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
Cashiering tasks
- Be aware of current sales promotions and Change cash.
- Ensure cash registers & credit card terminals are in good conditions.
- Ensure signage must be in proper condition display at cashier counters.
MMD
- Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders
- Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
- Work with suppliers during receiving merchandise to solve any arising issues.
Operations duties
a. Merchandise management
- Supervise Technical Staff/ General Staff.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
b. Non-merchandise management
- Supervise Key Staff/ General Staff to ensure:
• Operational equipment, lighting and fixtures are in good conditions
• Sales floor and backroom is kept clean & tidy.
• Fire safety procedure is carried out properly.
- Order/ Execute/Check POP exhibition to ensure correct and adequate information.
- Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor.
Manpower Management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Contact Human Resources to submit present data, social insurance, report
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure Key Staff and General Staff's attendance and attire.