[hcm] - Client Service - international freight service staff

1. Handle IFS nomination account (75%)
Execute established processes and audit measures to support and meet customers' requirements at the agreed level.
Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
Problem resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customers satisfaction.
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system
Work closely with overseas KAM/ Product team to support them in current biz and new biz.
Establish and strengthen relationships with service providers: carriers, trucking companies, vendors, etc.
Involve in Process Improvement
2. Upselling - freehand local accounts (25%)
Support and develop Vendor Logistics Program with the aim of deepening business relationships and securing new businesses.