[HCM] Công Ty Yen Living Tuyển Dụng Trưởng Nhóm Operations & Chăm Sóc Khách Hàng Full-time 2021

GIỚI THIỆU CÔNG TY
Founded in 2021, the
year of recovery (hopefully), YÊN Living is a humble real estate management
startup focusing on managing residence buildings/villas in Ho Chi Minh City. As
the name suggests, our passion is to create a peaceful and comfortable space
where people can come back to and truly rest and unwind. We currently manage
02 residence buildings and 01 vacation
villas in Binh Thanh and are aiming to expand to other locations and districts
in the near future.

The dynamic team at
YÊN Living is a combination of passionate, bright faces divided into 2 main
departments: Operations & Office. We thrive to have an equal working
environment where everyone is treated the same regardless of their age, gender
or position. We welcome feedback and ideas to encourage growth of everyone
involved.
Hence, as a start-up,
we seek like-minded people who are independent, proactive and are not afraid to
get their hands dirty. We look for people who are willing to step out of their
comfort zones, take on new challenges and are eager to be involved in all
aspects of their scopes - from planning to executing.
Operations & Customer Care Leader
Tính chất công việc: Toàn thời gian - Chuyên môn: Khác - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm
MÔ TẢ CÔNG VIỆC
Team management:
●
Lead
the Operations department (3-6 team members), including the following
functions: Customer Care, Housekeeping & Maintenance, including but not
limiting to the following items: arranging the department's working schedule,
distributing work tasks, supervising and evaluating the department's working
performance
Operations:
●
Coordinately
closely with the security company and supervise the working performance of
assigned security guards to ensure safety and security for residents and assets
within the residence buildings.
●
Manage
the softwares/system being run for the purposes of safety and security of the
residence buildings, including but not limiting to: fingerprint lock system,
magenic key card system, camera system, etc.
●
Take
charge in working closely with the investors/colleagues/the Government
authorities/service providers to ensure that all housekeeping & maintenance
tasks within the residence buildings are resolved timely and effectively,
including but not limiting to the following items: the fire protection system,
electricity, water, refrigeration, waterproofing issues, pool maintenance, pest
control, laundry.
●
Plan
and coordinate with the relevant departments/suppliers to (1) make sure that
all apartments/public areas/storage areas are always in a presentable state and
(2) timely and effectively
upgrade/repair the apartments, public areas and storage areas used for
operations purposes.
●
Manage
& be responsible for the cash budget of the Operations department and
ensure that cash settlements made for Operations expenses are made correctly
following the established guidelines.
●
Coordinate
with the Office Supervisor to ensure that tools/supplies needed for the
operations purposes are purchased, kept and used effectively.
●
Coordinate
with the Office Supervisor to ensure that the storage areas and assets within
the storage areas/public areas/apartments are well-managed, stored and used
effectively.
Customer Care:
●
Be
in charge and take part in ensuring that all the customer-related procedures
are properly and effectively carried out (for instance: apartment viewing, check in, check out, etc.)
●
Oversee
and take part in the customer-related paperwork procedures to ensure that all
necessary paperworks are timely carried out, including working with the local
police office to register temporary residence for tenants
●
Assist
in the process of collecting monthly
electricity usages and update any extra service used by tenants in order to
coordinate with the Office Supervisor to create monthly payment slips for
tenants
●
Be
responsible for working with colleagues and any other related third party to
ensure high quality of customer service and high level of customer satisfaction
●
Oversee
and ensure that any file/folder used within the Customer Care function is
updated and used effectively.
●
Resolve
and handle complaints and requests from residents/guests
●
Manage,
plan and timely distribute necessary announcements to residents
●
Plan,
arrange and organize monthly events for residents and during public holidays
●
Support
and coordinate with the restaurant partner to ensure quality and service of
F&B services.

*Other related operations &
customer care tasks assigned by the CEO.
YÊU CẦU ỨNG VIÊN
PREFERENCES:
● A university graduate of any business-related majors with at least 2 years of working experience in customer service/property management; experience in Hospitality or Real Estate is a plus.
● Property maintenance knowledge is a plus but not a must
● Excellent leadership, motivational and organizational skills
● Exceptional negotiation and people skills
● Can-do and service-oriented attitude
● Highly responsible, proactive and capable of multitasking
● Fluent English in all speaking, writing, listening and reading
● Comfortable with numbers, contracts, forms, etc.
● Eager to learn, improve and contribute
CHÍNH SÁCH ĐÃI NGỘ
BENEFITS:
● Salary: Will be informed at the first screening interview.
● Working hours: 9:00 - 18:00, 6 days/week.
● Full compensation scheme for working overtime or working on public holidays
● Social insurance, health insurance, unemployment insurance
● 15 days annual leave
● 02 team building meals per month
● Annual outing trip
● 13th month salary

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