Customer Experience Lead - HCM

CÔNG TY TNHH FINAN

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 06/02/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Manage the day to day operation within your assigned team including process escalating, quality checking and staffing needs
Improve the customers' experiences by understanding and focusing on demand management, measuring how the team are doing and driving the necessary actions for improvement
Ensure customer expectations are achieved/exceeded through excellent customer service
Support the agents on providing accurate, efficient resolutions to complex escalated customer issues.Identify, remove obstacles (if needed), then frames and escalates issues to related departments if they cannot be resolved quickly.
Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals
Support individuals to achieve their personal goals including goal setting, development planning, performance evaluations, performance improvement, motivation and recognition
Support effective communication across the departments and create a positive work environment.
Create an effective team by motivating, solving problems and dealing with conflict
Provide regular, transparent feedback and reporting on team performance to Manager/Head of Department

Yêu cầu

Minimum of 2-3 years customer service experience, with at least one year in team lead/supervisor experience in a E- commerce, Technology Company.
Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team
Excellent verbal and written communication skills, as well as Microsoft Office.
Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines,creativity in seeking new and better solutions, and forward thinking
Ability to learn and adapt in a fast moving environment. Familiarity with Ecommerce is a plus.
Experience in team management with strong leadership skills driven by achieving/exceeding predetermined company targets and KPI's.

Quyền lợi

Phúc lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao

Thông tin chung

Ngày hết hạn: 06/02/2022
Thu nhập: 750 - 1500 USD

Giới thiệu công ty Xem trang công ty

Overview about CÔNG TY TNHH FINAN . Finan is a Singapore-headquartered technology startup focused on empowering MSME businesses to thrive on digital technologies and create sustainable impact for the society, especially those who are underserved. We created SoBanHang apps to help small and micro...

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