[HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng: Customer Service Analyst, Telesales Executive, Tư Vấn Dịch Vụ Khách Hàng, Telemarketing, Sales Support Intern, Retail Assistant Intern, Sales Intern,

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
Customer Service Analyst
Mức lương: Thỏa thuận - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Plan, monitor and adjust staffing in the Contact Centre schedules against actual call
arrival patterns to minimize over or under-staffing situations and in alignment with
agreed financial and service level targets
Prepareregular (e.g. daily, weekly, monthly) summary report and submit to country
management and RO
Buil dadatabase onstaff performance to drive improvement
Analyze service incidents and failures to surface trends in service gaps and process
weaknesses in the
Customer Service Function and/or other interfacing functional departments in the
service delivery process (e.g.Ops, Hub, Gateway, Network, Contractors, etc.) that impact
the achievement of service excellence to customers
Coordinate the deployment of a Mystery Shopper programme to drive Service
Excellence based on independent assessments of service quality and benchmarking
against internal and competitor performance
Liaise with sales and marketing department to obtain advance information on upcoming
marketing campaigns in order to determine call volume estimations
Proficient in the workings of the various forecasting, scheduling and reporting tools and
application in the CS function
REQUIREMENTS
2 years experience in a related capacity, preferably with hands-on experience in data or
workforce management systems in a contact center environment
Experience in the Air Express Industry and Experience in Customer Service (preferable)
AdvancedExcel and Access
Fluentin English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term
development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday"- our Health & Well-being
program.
Sports/Hobby Clubs
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
TELESALES EXECUTIVE
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
·
Act as Tele Sales customers' main contact for
DHL, responding to and satisfying their sales and post-sales requirements.
·
Build a strong client relationship to ensure that
the account performs and grows to its maximum potential, reducing attrition
rate and minimizing opportunities for competitors to gain business.
Manage a portfolio of customers via telephone:
Make telephone calls to existing customers on a regular pre-defined call cycle
to secure new business and to ensure that individual agreed targets are
achieved.
Provide customer-oriented service at all times
relating to specific sales issues.
Liaise closely with Sales Channels and other
departments within DHL to ensure that a full, cost-effective service is maintained,
and that the area's target is achieved.
Ensure
cooperation with other sales team members and throughout the sales force.
Formulate
a personal sales plan that incorporates initiatives for identifying and gaining
new business prospects and maximizes growth within the existing client base to
achieve the required personal sales results.
Manage
the revenue growth through Upselling and Cross selling tactics to exceed this
budget through calls
Combine
sales skills with DHL product/service knowledge and convert the maximum
possible prospect leads into accounts, emphasizing those with maximum revenue
potential, to increase the size and quality of DHL's account holders.
Continually
develop knowledge of DHL's services and general commercial awareness to provide
the best possible standard of customer service and maximize the department's
contribution to the sales function.
Adhere
to regional standards on profit margins and discount guidelines.
Open
new accounts and ensure they trade profitably.
Ensure
all customer agreements are cost-sensitive to ensure a suggested minimum
pricing tariff is set and adhered. Any deviation from this tariff requires
management agreement and justification.
Complete
daily and weekly reports to measure individual and department effectiveness and
provide figures showing the department's weekly productivity.
The
incumbent has no direct reports and authority over the country line and
functional personnel. Nevertheless, he/she must demonstrate the ability to
influence decisions/actions.
REQUIREMENTS
2-3
years of relevant experience in Logistics
Telephone
skills
Fluent
English (written and spoken)
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an
international environment.
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE ADVISOR - HCM
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and
cross-selling opportunities of value-added services (e.g., Sales Leads,
shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by
providing accurate information in all areas, such as customs requirements,
transit time, and prices.
Enhance service experience in DHL by exercising
professionalism and empathy when dealing with each customer's varying needs and
demands.
Liaise with Operations and other departments to quickly and
efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to
improve DHL's procedures, technology, and service to enhance customers'
experience with DHL.
Adhere to global CS procedures while maintaining discretion
to exercise flexibility to customers' needs within reasonable limits in
consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out
relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or
Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
5 applicants
TELEMARKETING EXECUTIVE - HCM
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Ensure that lead originators are acknowledged and provided with feedback on the
outcome of the lead.
Complete activity reports to measure individual/department effectiveness.
Coordinate and manage DM programmes and ensure appropriate follow up.
Where
appropriate, to successfully open accounts for new DM customers.
Ensure co-operation with other members of the sales team and throughout the
sales force.
Provide customer-oriented service at all times relating to specific sales
issues.
Act
as main contact for DHL of small trading accounts under Telesales, responding
and satisfying their sales and post-sales requirements
Manage multi-channel customers by phone or direct mail
Provide customer-oriented service at all times for multi-channel customers
Build and maintain strong vendor-client relationships.
Coordinate with all sales channels, Customer Service and Marketing Department
for lead management
Liaise with other departments to ensure delivery of service commitment to multi-channel
customers
Ensure feedback is provided to all lead generators on status of all leads
endorsed
Qualify all internal and external lead sources to pass leads to the appropriate
sales resource.
Quantify express revenue potential and validate customer information and needs
(segment) through using the globally agreed selection criteria to produce
quality leads and accounts to ensure DHL achieves its overall sales/revenue
objectives and targets.
Raise relevant paperwork for the main customer database ensuring customer
information is available throughout the organisation
Maximise on all opportunities to secure new business by providing account
facilities to customers through the lead qualification process.
Ensure the data integrity in DHL systems for recording the updated customer
historical information
Adhere to regional standards and agreed procedures and processes
Contact companies and individuals currently not holding an account, confirm
customer details and identify traffic profiles thereby assessing quantity and
quality of future business.
REQUIREMENTS
Bachelor of Degree
2-3 years of relevant experience in Logistics
Telephone skills
Database skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
7 applicants
SALES SUPPORT INTERN - HCM
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Support with customer database and contacting customers,
especially E-commerce, for sales opportunities.
Support with Commercial projects in retaining & looking
for new customers
Support with auditing data quality on DHL systems.
REQUIREMENTS
University
background: Logistics, Business Administration, English language, International
Trade
Excel
Data Analysis skill
Confident
in English, both verbal and written communication
Having
knowledge and experience in the e-commerce marketplace is an advantage.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
45 applicants
RETAIL ASSISTANT INTERN - HCM
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics; Business/ Data Analyst, Business Intelligence(Phân Tích Kinh Doanh) - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Support the development of footprint for Retail.
Support for data analysis
Collect data to create informative sales presentations
Assist in gathering contacts from hotels or student
organizations and other [protected info]
Support branding audit
Assist with Retail store condition arrangement
Support shooting & making videos for team, and
commercial events (if any)
Support Retail Outlet Officer at counter...
REQUIREMENTS
Currently pursuing a Bachelor's in Business or a related
field.
Available to work full day/week
Good English in both writing & speaking
Excel and data analysis skill
Can-do attitude & commitment
Well organized
Other Tool skills: Excel, PowerPoints, Canvas, Video
shooting & designing
Friendly, helpful, confident, and engaging personality
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
29 applicants
SALES INTERN - HN
Tính chất công việc: Thực tập; Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Mức lương: Thỏa thuận
JOB DESCRIPTION
Support
with Commercial projects and contacting/visiting customers, especially B2C, for
new sales opportunities in assigned areas.
Support
with Market Intelligence in identifying new potential customers and source of
growth.
Support
with other members of the sales team and throughout the sales force on B2C
projects.
REQUIREMENTS
University
background: Logistics, E-commerce, Business Administration, International Trade
Excel
Data Analysis skill
Confident
in English, both verbal and written communication
Having
knowledge and experience in the e-commerce marketplace is an advantage.
BENEFITS
Strong career support & lots of opportunities in an
international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday
Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
45 applicants
Customer Service Admin - HCM
Mức lương: Thỏa thuận - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Handle all administrative and confidential work
for the Head of Customer Service to facilitate the efficient functioning of the
Customer Service team.
Assist the CS head in the preparation of
notes/materials for meetings. E.g.: prepare slides for presentation and provide
basic analysis into CS-related data and information under the instructions of
the department head.
Maintain an effective system of personal record
for all CS staff including leave, training records etc.
Organize and minute monthly CS Meetings and /or
co-ordinate key or large-scale Customer Service or company events including
conferences, visitor lunches and recreation activities.
Organize meetings or conferences when held
locally, acting as secretariat and liaison-in-charge.
Assist the department colleagues to liaise and
arrange travel and accommodation needs for participants and contact designated
hotels to make bookings and oversee any other logistics arrangements.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
11 applicants
CLASSIFICATION AGENT - HCM
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Assist in the
maintenance of the duties and tax disbursement records and the reconciliation
of these disbursements to the recorded duty and tax statements
Assist in the
co-ordination activities between the clearance department and DHL
finance/accounts department on matters related to the customs clearance related
disbursements
Customs Classification:
Determine the shipment
value in accordance to the local valuation guidelines provided by the local
authorities
Determine and classify
the shipment commodities in accordance to the national tariff classifications
tables available, and determining the corresponding duty and tax rates, taking
into consideration:
Country of origin for
preferential treatment;
Concessions or
Exemptions applicable to the shipment commodity or importer/exporter; and
Applicable customer
instructions recorded in the Customer Instruction Database Records.
Compute a preliminary assessment on the duty
and taxes payable to the external agencies (including any additional taxes e.g.
countervailing or anti-dumping taxes), and fees or charges payable to DHL
Assign the shipment
records where it is not able to compute a preliminary duty and tax assessment
due to incomplete or inadequate information available on the shipment record
(e.g. shipment commodity descriptions is vague and inadequate for commodity
classification) to the Clearance Support Group for further investigation and
resolution.
Assign the shipment
record when it is determined to contain prohibited or restricted shipments (as
identified from HTS classifications) to Clearance Support for verification and
resolution
In event that the computed preliminary duty
and taxes payable exceeds the DHL approved limits, the CA will assign the
shipment record to Clearance Support to obtain the payment approvals unless
there exists pre-recorded customer approvals to make the excess payments.
Incumbent has no direct
reports and authority over country line and functional personnel. Nevertheless
he/she must be able to demonstrate ability to influence decisions/actions
through provision of value-added inputs into the organisation's business
processes.
REQUIREMENTS
Bachelor of Degree
1 year of relevant experience in Logistics
Software skills (Word, Excel, PowerPoint, etc.)
Communication
skills (English), spoken and
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in
an international environment.
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
6 applicants
Marketing Communications Assistant- HCM
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Marketing, Truyền Thông, PR - Mức lương: Thỏa thuận
JOB DESCRIPTION
1. Lead Generation:
Support digital campaigns across platforms (Google Ads, LinkedIn, etc.).
Track and report analytics and data performance from digital activities.
Conduct research to identify and qualify potential leads.
Collaborate with the sales team to align lead generation efforts with business objectives.
2. Communications:
Translate/Develop compelling content for various channels, including social media,
internal communications, and customer EDMs.
Assist in writing and editing press releases, articles, and newsletters to promote
company events and initiatives.
Ensure that all communications align with brand guidelines and company values.
Support internal communications to enhance employee engagement and awareness.
3. Social Media Management and Digital Clean-Up:
Create, schedule, and manage engaging posts across social media platforms.
Monitor and respond to inquiries, comments, and interactions in a timely and
professional manner.
Track, analyze, and report on social media metrics to measure performance and identify
areas for improvement.
Manage Google Maps ratings, ensuring accurate location information and raising alerts
on duplicate or fake DHL listings.
4. Branding:
Ensure brand consistency across all marketing materials and communications.
Review and approve departmental materials to ensure adherence to branding
guidelines.
Support efforts to combat counterfeit or unauthorized use of the DHL brand.
Conduct regular audits of branding and SVPs materials to maintain quality standards.
5. Marketing Collateral/Gift Management:
Develop, manage, and distribute marketing collateral such as brochures, flyers, and
promotional items.
Coordinate the creation and inventory of branded gifts and merchandise for internal and
external stakeholders.
Ensure timely delivery and quality control of all marketing materials.
6. Events & Sponsorships:
Assist in planning and organizing corporate events, sponsorship activities, and CSR
initiatives.
Manage logistics, vendor coordination, and on-site support to ensure smooth execution
of events.
Support post-event analysis and reporting to assess effectiveness and ROI.
7. Collaboration:
Work cross-functionally with teams such as Operations, HR, Sales, and Customer Service
to support marketing objectives.
Coordinate with external vendors, agencies, and partners for marketing and
communication needs.
Foster strong internal and external relationships to facilitate effective collaboration and
project execution.
REQUIREMENTS
Bachelor's degree in Marketing, Communications, Business, or a related field.
1-2 years of experience in Marketing Communications or Digital Marketing.
Strong writing, editing, and content creation skills in both Vietnamese and English.
Familiarity with social media platforms, online advertising tools, and basic analytics
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term
development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being
program.
Sports/Hobby Clubs
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
11 applicants
SERVICE POINT AGENT - HN
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Mức lương: Thỏa thuận
JOB DESCRIPTION
Answer
phone and greet visitors in Service Center.
Research
shipment tracking requests and provide feedback; attempt to resolve misplaced shipments.
Communicate
with Sales/Service to resolve customer problems.
Assist
with operational procedures including sorting, loading/unloading activities,
shipment processing and documentation, manifesting, bagging, sending shipment
status information, and accepting/securing over-the-counter payments.
Dispatch
pick-up and delivery information in a timely and efficient manner; arrange
daily pick-up schedules.
May
process or prepare import/export documentation and assist in the customs
clearance process in some markets.
REQUIREMENTS
Bachelor of Degree
1-2 years of relevant experience
Telephone and communication skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHL
Standards.
Coaching & Feedback culture allows you to advance
further in short-term and long-term development goals.
Working together based on DHL values of "Respect and
Results".
Multifarious engagement activities under "Best Day
Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
8 applicants