[HCM/HN/Online] Công Ty Bản Quyền Nhạc EMVN Tuyển Dụng: Thực Tập Sinh Vận Hành Youtube, Thực Tập Sinh Pháp Lý & Nhân Viên Chăm Sóc Khách Hàng Full-time 2021

1. CUSTOMER SUCCESS - HCMC/ONLINE, REMOTE, 8H/DAY
a. Key responsibilities
In charge of CS process: On-boarding, On-service and Retention for client
Collaborate closely with team members to support renewals and expansion opportunities
Collaborate closely with EML team to enhance the conversion rate of inbound leads
Keep updated the policy of Youtube and Copyright to consult the client
b. Requirements
1+ years customer success or account management experience in media/entertainment industry or with SaaS services
Proven track record of working in a customer facing role
A high level of accuracy, well organized and attention to detail is required
Excellent communication and interpersonal skills
Flexible approach, able to operate effectively with uncertainty and change
Driven, self-motivated, enthusiastic and with a "get it done" attitude
Fluent in Vietnamese & English.
c. What We'll Provide
Competitive salary: VNĐ 5.000.000 - VNĐ 7.000.000 + quarter bonus
Medical Insurance
Paid annual leave.
Clear opportunities for promotion and career development.
Company trip, team building activities.
Read more information at: [protected info]
2. YOUTUBE NETWORK OPERATOR INTERN - ONLINE, REMOTE, 8H/DAY
a. Key responsibilities
Resolve YouTube ContentID issues (conflicts, overlaps, disputes)
Distribute music to digital stores.
Support clients' requests within 24h (via email, contact form, facebook).
Assist the IT team as CMS needed to deliver new contents, create new features or test new upgrades.
Operate a YouTube Music Network: handle inbound qualified leads, onboarding & support artists/ music labels.
b. Requirements
Excellence in Vietnamese & English.
Fresh graduate or 4th year student (will graduate in 2021).
No experience is needed but must be a quick learner.
Eager to learn & grow.
Ability to work in a fast-paced, high-pressure environment.
c. What We'll Provide
Competitive salary: 3.000.000 VND
High promotion opportunities, appraisal assessment every 3 months.
Intensive training for tasks.
Chances to work & learn from a global team/ multi-national partners.
Read more information at: [protected info]
Intern
3. LEGAL INTERN - ONLINE, REMOTE, 8H/DAY
a. Key responsibilities
Staying updated with applicable music copyright laws & practices.
Handling legal processes and documents of the company.
Finding clients' pain point & consulting them about their music copyright issues.
Building and nurturing good relationships with potential clients.
Consulting & helping other teams with legal issues.
b. Requirements
Fresh graduate or 4th-year Law student.
Strong communication skills in both Vietnamese and English.
No experience needed but must be a quick-learner.
Eager to learn & grow willing to work hard.
Love music is a plus.
c. What We'll Provide
Competitive salary: 3.000.000 VND
High promotion opportunities, appraisal assessment every 3 months.
Intensive training for tasks.
Chances to work & learn from a global team/ multi-national partners.
Read more information at: [protected info]
Intern
4. HOW TO APPLY
Please send your inquiries and applications using this link: [protected info]