HCM - Operation Manager (Lush)Công Ty Cổ Phần Maison Retail Management International - Hà Nội

Mô tả Công việc
Shop Development Visits and Calls
● Conducting a two-day development visit so that each manager receives one per year.
● Measuring the Customer Experience and Communication skills demonstrated by the manager and team.
● Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.
● Completing relevant paperwork and following up on actions set in a timely manner.
Probation Reviews
● Conducting a one-day review at the end of a new manager's probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
● Completing review form paperwork and following up on actions set at a review in a timely manner.
Training Shops and New Manager Training
● Communicating and coordinating new manager training plans with training shop managers.
● Maintaining the 'New Manager Training' guidelines to ensure the training is always up-to-date, relevant and effective.
● Reviewing and developing training shop managers.
● Monitoring the performance of the training shops.
Candy Shop Feedback / Duo visits
● Communicating Mystery Shopper Reports to shop Management teams.
● Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.
● Observing Customer experience and offering feedback and coaching.
● Review opportunities and set goals and targets with manager.
New Shop Openings / Relocations
● Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.
Trainee Manager Development
● Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
Performance Management
● Implementing and supporting managers through performance improvement plans when related to FOP's.
Online Learning
● Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.
● Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.
Shop Cover/Holiday Log
● Keep up to date record of manager's holiday.
● Support managers with shop cover.
Other Work
● Collaboration and communication with Retail Operations and People Support.
● To attend meetings as and when required.
● Any other tasks as required, depending on the needs of the team and business.