[HN] Công Ty Công Nghệ OpenCommerce Group Tuyển Dụng Nhân Viên Customer Experience Recovery Full-time 2021

1. JOB DESCRIPTION
● Professionally handle dispute cases related to return process
● Dealing with issues related to operating/ system errors that might affect customer experience.
● Dealing with user complaints on social media that might affect company branding
● Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
● Clarifying the customer's complaints, resolve customer issues or follow escalation process
● Take high responsibility in serving customers by wow Customer Success
● Maintain a balance between company policy and customer benefit in decision making
● Assist team lead in other tasks assigned.
2. REQUIREMENT
● Bachelor degree in business or related field of study.
● 1-2 years' experience in Ecommerce/Finance/Banking.
● Good knowledge in eCommerce platform/ Fintech/ Digital banking are advantages.
● Good relationship with internal and partners
● Excellent verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment
● Good at data analysis skills and Microsoft Excel
● Ability to work effectively both independently and as part of a team.
● Critical thinking and have service mindset
3. BENEFITS
a. Salary
Competitive NET salary package
13th-month salary
1-4 month salary as an annual performance bonus
Opportunities to have stock options of a million-dollar company
Review salary per 6 months of employment
b. Working Environment
Leave Paid: 12 days for annual leave
Remote: 24 remote working days/year
Working day: Monday - Friday
Dynamic, flexible, and equal working environment
Working with a team full of young and passionate talents
Free lunch at the office cooked by our own chef
Boosting your creativity and productivity at work to the highest level at our modern working place
Flexible working hours, no dress code
Annual company trip
c. Training and self-development
Being updated with new technologies (Machine Learning, Artificial Intelligence, NoSQL, System Design,...)
Having chances to provide solutions for real e-commerce problems
Learning from the best in the field
Address: 130 Trung Phung Street, Dong Da District, Hanoi
Send CV to: [protected info] with title [Open Commerce Group-082021] -Customer Experience Recovery- Full name
Website: [protected info]