công ty công nghệ tiktok việt nam tuyển dụng nhân viên smb apac Sales Trainer, partner enablement service specialist, tiktok e-commerce - global trainer full-time 2023

Hà Nội
Tên Vị Trí: SMB APAC Sales Trainer
Job Description:

• Work collaboratively with internal stakeholders to identify and assess training and development needs that are aligned across regional business needs
• Design, prepare, and deliver training and development programs
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs
• Evaluate training solutions for quality, business impact, and scalability
• Observes sales encounters and collects feedback, results, and performance data of trainees after sessions
• Assist with the development and support of a Learning Management System and other scalable learning solutions

Tên Vị Trí: Partner Enablement Service Specialist (Y/c có kinh nghiệm về Sale Support/ Sale Admin/ Customer Service/ Call Center)
Job Description:

• The Service Specialist will be responsible for providing timely and accurate operational support to Merchants selling on the TikTop Shop platform via proactive outbound calls or messages.
• The role is expected to address operational performance related issues of the shops, provide a diagnostic to the Seller Experience Score and suggest rooms for improvements, and contribute to a healthy business environment.
• Identify root cause of issues based on all types of data and provide appropriate resolutions in order to deliver excellent service, thus to drive Seller Satisfaction.
• Coordinate with other teams/ departments to resolve seller issues, follow-up and make sure close-loop to all escalations.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating process and improve overall customer experience.
• Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.
• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
• Promptly escalate critical/ high-risk cases to the appropriate authority. Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall seller experience.
• Support ad-hoc projects and initiatives per business needs.

Tên Vị Trí: TikTok E-commerce - Global Trainer-
Job Description:
1. Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
2. Develop interactive, quality, and globalized training curriculum for both online and offline training.
3. Improve existing training curriculum to drive for higher training efficiency.
4. Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.
5. Prepares training booklets, administers tests and role-plays, as well as complete daily reports on your training experience.
6. Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
7. Drive for continuous improvement of training related success measurements, like customer satisfaction rate.