[hn] Nhân Viên customer success freelancer

Benefits:
Salary: From 39k-50k/hour
- Have opportunity to work with overseas clients, mostly US, Canada and European countries
- Join the dynamic, young and friendly projects team who will happily assist you
- Attend products/troubleshooting training before working with clients directly
- Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
Requirements:
- Student at 1st-3rd year from any college/university
- Able to work remotely and rotation per shift (4 hours each), with at least 5 night shifts/week during week days, weekends and holidays. Time slots include: 6pm-10pm, 10pm-2am, 2am-6am
Description:
- Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
- Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.