Housekeeping Manager

1. Operational
• Constantly review and appraise the procedures within the department to ensure quality of service product at all times.
• Monitor the staff skills within the department and plan training programs to rectify any service deficiencies.
• Accept the responsibility or appoint a Departmental Trainee for planning and ensuing operation of effective Departmental Training Plan. Liaise closely with Human Resources Manager in this respect.
• Conduct regular briefing with the department staff ensuring good communication at all times.
• Ensure that all areas within the department are rostered with correct staffing level in accordance with expected business demand.
• Ensure that the resort operation complies with existing local laws and ordinance codes.
• Constantly assess and review the operation with the objective of minimizing operation cost.
• Maintain a register of departmental operating equipment. Ensure all equipment is kept in good working order and conduct routine stock takes to prevent any loss or theft of equipment.
• Schedule and operate all ground transportation at Azerai for the transfer of goods/supplies and rubbish collection.
• Supervise rubbish collection, sorting and disposal is completed in the approved procedure, always minimizing any impact on the natural environment.
• Supervise staff in the loading and unloading of supplies to and from vessels or designate one person to do so.
• Ensure effective and secure control of guest supplies and minimize expense and wastage.
• Ensure all supervisors are thoroughly checking quality of cleaning and maintenance to the specified standard. Carry out spot checks on a daily surprise basis.
• Liaise closely with Chief Engineer to ensure all maintenance requests are completed promptly and correctly.
• Maintain control over operating stock levels and establish re-order levels to ensure adequate supply at all times.
• Spot check all linens, blankets, pillows and soft furnishings and immediately replace any stained or damage items.
• Ensure quality of laundry service in to the specified standard and monitor chemical consumption and equipment condition.
• Liaise with Front Office in respect to guest arrival and departure, special requests, etc.
• Ensure all staff uniforms are laundered and tailored correctly and presented always in an as new condition.
• Ensure that all guest laundry is handled correctly and carefully and that it is laundered, recorded and returned to the specified standard.
• Liaise closely with Cruises Manager in regard to the quality of vessel soft furnishings and re-order in advance to ensure good quality at all times.
• Ensure efficient operation of grounds pest control and that correct chemicals are used and appropriate safety pre-cautions are taken.
• Liaise closely with Front Office and Restaurant to attempt to always service the tent when the guests are away from the tent.
• Other duties as requested.
2. Employee Handling
• Ensure all employees report for work punctually wearing the correct uniform and name tag at all times.
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• Ensure that all employees have a complete understanding of and adhere to the hotel's Staff Handbook.
• Interview and subsequent selection of potential employees in liaison with the Personnel Manager.
• Conduct employees evaluations and to review their general performance, discuss existing performance and areas of improvement.
• Conduct Departmental Orientation Programs for new employees to ensure they understand the policies and operations of the resort.
• Ensure that all staff provide a courteous and professional service at all times.
• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.
*Job Responsibilities
1. Financial
• Establish the Departmental Annual Operating Budget in advance for approval by the Manager and Chief Accountant.
• Ensure that the Departmental Operating Budget is adhered to and that all costs are strictly controlled.
2. Administration
• Attend meetings and briefing with other Department Heads as determined by the General Manager.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Review existing and initiate new departmental policies as required.
• Submit monthly report to the Manager detailing departments activities for the past month and planned activities in the ensuing month