Housekeeping Supervisorvoco Quang Binh Resort

Supervise the implementation of housekeeping standards and procedures in relation to:​
Bedroom service​
Bathroom service​
Valet service​
Cleaning service​
Linen maintenance​
Recommended changes to these standards and training needs on an ongoing basis​
Maintain a current and thorough knowledge of all housekeeping systems​
Open and close the shift and ensure effective shift hand over​
Distribution and collection of keys​
Management of all incoming and outgoing calls​
Solve employee grievances​
Perform Room allocations​
Perform Room inspections​
Prioritise arrival rooms​
Liaise with Front Office for guest and hotel requirements ​
Ensure guest valet is processed and delivered in a timely manner​​​
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)​
​Manage all special requests made by guests​
​Ensure consistency within the department​
​Management of lost property for the hotel​
​Ensure you have complete knowledge of room types, layouts and facilities​
​Manage storage areas​
​Maintain adequate stock levels​
​Complete stock takes as required​
​Maintain stock levels​
​Conducts shift briefings to ensure hotel activities and operational requirements are known ​
​Works with Superior and Human Resources on manpower planning and management needs​
​Number of employees supervised -​
Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor ​
​Key Metrics - ​
Cleanliness of Room and Public Area​
Rate of Guest Room turnover​
​