Mô tả công việc

  • Administrating Telephone system in PDC, DRC and Branches
  • Monitoring and management to ensure operation and availability of Call Center System in SLA
  • Troubleshoot issues to identify and resolving problems in a timely and accurate fashion
  • Support user needs when required
  • Plan, install, configure, maintain and optimize Telco & Call center system
  • Proactively collaborate with other IT team or Headquarter IT Team to solve problems, optimize telecommunications systems and services
  • Manage document of systems and change requests, make sure that the documents are up-to-date
  • Reports any deviation/problem/outage to supervisor and providing regular reports that are required.
  • Take part in IT projects
  • Analyze and consult to provide the proper solution for business related to Telco/Call Center
  • Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions
  • Create documents, scripts, test plans, support Call Center application users when required
  • Review and ensure that the topology / architecture of the Call Center complies with established standards, specifications, guidelines and regulations

Yêu cầu công việc

  • Bachelor degree in IT major is refer
  • Have at least 2-3 years working/developing on Enterprise Telecommunication Environment
  • Have at least 2-3 years experiences Enterprise Call Centre/Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge/experience of VOIP technology

Quyền lợi được hưởng

  • Latest financial technology applied
  • Various bonuses and awards for employees
  • Professional and transparent working environment.
  • Health, social and accidental insurance
  • 15 Annual Leaves
  • Team-building activities
  • Open sharing culture

Nộp hồ sơ liên hệ

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