IT Helpdesk Engineer

Top 3 Reasons To Join Us
Leading Technologies to Deliver Great Solutions
Enjoy Competitive & Employee-centric Compensation
Thrive in Diverse & Inclusive Working Environment
The Job

• Provide day-to-day IT operational support
• Provide resolution to the issues raised by the users.
• Provide maintenance to company-owned IT equipment.
• Document procedures, guidelines, and projects where you are participating.
• Participate in the design and implementation of IT processes, tools, and methodologies to ensure effective and efficient service delivery.
• Manage internal IT applications.
• Evaluate existing processes and translate opportunities into technical requirements, logic, and code.
• Communicate and coordinate with IT vendors when required.
• Provide advice, evidence, and guidance during audit engagements.

Your Skills and Experience

2-4 years of experience with the following skills:

• IT Engineer, Support Engineer, SysAdmin, or related experience.
• Strong communication skills in English.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
• Knowledge of operating systems (Mac OS / UNIX).
• Proficiency in hardware solutions, and diagnostics:
  • Computers and mobiles
  • Printers and
  • Other peripherals (Mice, keyboards, etc.)
• Scripting and automation skills.

Nice to Have

• Basic knowledge of Linux, and Windows.
• Basic knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
• Administration Knowledge in the Google Suite.
• AWS/GCP Administration (basic).
• Python scripting.
• Industry-related certifications (ITIL, Network+, A+, CCNA, etc.)

Why You'll Love Working Here

• Our culture: We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work.
• Our benefits and perks: We offer competitive compensation and employee-centric benefits, including catered meals for breakfast and lunch, wellness programs, and international training opportunities across Wizeline offices.
• Our global family: We offer a work abroad program, as well as language training and immigration support for our expat members.