IT Support Manager

Mô tả công việc
U.E.V is 100% foreign Investment Company based in HCM specialized in energy.
We are part of a larger international group with interest in various filed in Southeast Asia. We are looking for an IT coordinator for Southeast Asia who will be the contact point between the IT headquarter in Europe and the various operations in Southeast Asia (Vietnam, Cambodia and Thailand). Based in HCM, the responsibility of the IT coordinator will be to implement and maintain group IT policies, procedures and safety requirements while providing the best IT operational environment for the staffs (around 60 at the time being) in Southeast Asia.
Position: IT Support Manager for the Southeast Asia zone.
Main missions:
- In conjunction with the Group Information Systems Management (ISM), he manages support requests as part of the incident management process and ISM's requests (transversality of action across the entire Information System perimeter).
- He manages the purchase, deployment, development and support of the area's IT parks.
- It provides local support on the various sites, requires some travel.
Responsibilities:
- In charge of the deployment and maintenance in operational conditions of the local Information System
- In charge of purchasing and preparing materials for employees
- Ensures compliance with the rules and practices decreed by the Group's IT department
- Ensures the safety of the interventions carried out (secure procedures, etc.)
- Processes interventions and support requests and ensures planning until resolution
- Arbitrates interventions to optimize the processing of requests by optimizing deadlines
- Create a support dashboard and follow-up of interventions