IT Support Officer

positive thinking company

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/12/2021

Chi tiết công việc
Giới thiệu công ty

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Việc làm IT Support Officer

Mô tả công việc

Provide 1 and 2nd level Technical Support; System Administration on the following
MS Windows Server Operating Systems
Linux CentOS Server Operating Systems
MacOS Operating System
MS Office Suites; Applications
Inter-networking Technologies
PC / Laptop Hardware
Server Hardware
Complete periodical checks; routines as defined to ensure the "smooth operation" of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc
Implementation of new systems, applications, and technologies
Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.
Produce; update documentation including diagrams, documents; Intranet content
Ensure documentation is created or updated to reflect any changes or additions to the infrastructure
Maintenance; Support of Services and their components as agreed and published in Service Level Agreements
Provide "good" customer service to all customers (internal; external)
As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement.
Support compliance at both the corporate and the client level
Adherence to "Company" Policies; Procedures

Yêu cầu công việc

Relevant Microsoft, Linux, macOS
ITIL, ISO27001 will be plus
Good spoken, written English
Good communications, interpersonal skills
Minimum of 2 years experience in a similar support environment (see responsibilities above)
Exposure or awareness of ITIL, ISO27001 or other Service Management Best practices
Exposure or knowledge of relevant Open source software
Exposure or knowledge of relevant MacOS

Quyền lợi được hưởng

Attractive package ( up to 25mil gross)
Fast - paced working environment, great place to work
Annual bonus from 1-3 months salary
Social insurance, health care premium for employees
Engagement activities: Team building, company trip, happy hour, year end party,...

Nộp hồ sơ liên hệ

Thu Uyen Nguyen

positive thinking company

Giới thiệu công ty Xem trang công ty

We are a global tech group that delivers end-to-end tech solutions through a global delivery model. At Positive Thinking Company, we aim to create positive business outcomes that support our clients through their ever-changing business environments so they can thrive in our global economy. We invest our efforts in unlocking the full potential of not only our clients, but also that of our coworkers by providing them an evolutive environment encouraging collaboration, creativity and positive mindset. To meet our client's present and future challenges we offer a global delivery approach. This hybrid model leveraging both local and global delivery centers allows our customers to access flexible delivery options and find the best balance between proximity, cost, quality and risk. Through 3,000 local tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia and Africa, we offer a full portfolio of services that draw on a wide array of expertise, including apps & platforms, security, cloud, data & analytics, hyperautomation and digital workplace. The industries that benefit include, among others, banking and financial services, insurance, healthcare, retail, transportation, telecom and public sector. We serve each of them with a meaningful and collaborative mindset, always keeping at heart our historic motto: Collaboration betters our world.

Quy mô công ty

Từ 501 - 1000 nhân viên

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