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Mô tả công việc
Key Purpose of the Job:
- The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.
- IT infrastructure, network and software support
- Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
- Record clearly issues and resolution updates in the Helpdesk ticketing system
- Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
- Support the creation / removal of user accounts and manage access permisions in the various systems in compliance with the information security procedures in place
- Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
- IT assets management
- Install and effectively configure all hardware, software, systems, networks, printers and scanners of the organization
- Prepare and handover end-user IT devices and all necessary related information for new employee
- Recover all end-user IT devices from employees leaving the organization in compliance with the HR procedures in place
- Handle the repair or replacement of IT equipment as necessary and in compliance with the organization's procedures
- Proactively monitor and ensure the replenishment of printer toner
- Keep IT documentation tidy
- Support the procurement tasks when requested
Yêu cầu công việc
- Knowledge and/or working experience with Relational Database Management Systems (MySQL, SQL ... )
- Good problem-solving and analytical skills
- Ability to manage multiple high-priority tasks simultaneously
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
Quyền lợi được hưởng
- Competitive salary
- Full training an don-going professional development
- Free access to our Wall Street English course
- Annual Leave of 12 days plus Vietnamese national holidays
- Quality facilities and teaching resources
- Dedicated academic management team support and training
Thông tin khác
Địa điểm làm việc:
- Hồ Chí Minh
Nộp hồ sơ liên hệ
Wall Street English
Giới thiệu công ty
Xem trang công ty
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Quy mô công ty
Từ 501 - 1000 nhân viên
Việc làm tương tự
CÔNG TY TNHH RAKUS VIỆT NAM
Thỏa Thuận
24/05/2024
Hồ Chí Minh
Ngân hàng OCB Phương Đông
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28/04/2024
Hồ Chí Minh
Ngân Hàng Phương Đông - OCB
thỏa thuận
28/04/2024
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hỗ trợ doanh nghiệp
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