Mô tả công việc

• Provide 1 and 2nd level Technical Support; System Administration on the following

• MS Windows Server Operating Systems

• Linux CentOS Server Operating Systems

• MacOS Operating System

• MS Office Suites; Applications

• Inter-networking Technologies

• PC / Laptop Hardware

• Server Hardware

• Complete periodical checks; routines as defined to ensure the "smooth operation" of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc

• Implementation of new systems, applications, and technologies

• Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.

• Produce; update documentation including diagrams, documents; Intranet content

• Ensure documentation is created or updated to reflect any changes or additions to the infrastructure

• Maintenance; Support of Services and their components as agreed and published in Service Level Agreements

• Provide "good" customer service to all customers (internal; external)

• As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement.

• Support compliance at both the corporate and the client level

• Adherence to "Company" Policies; Procedures

Yêu cầu công việc

• Relevant Microsoft, Linux, macOS

• ITIL, ISO27001 will be plus

• Good spoken, written English

• Good communications, interpersonal skills

• Minimum of 2 years experience in a similar support environment (see responsibilities above)

• Exposure or awareness of ITIL, ISO27001 or other Service Management Best practices

• Exposure or knowledge of relevant Open source software

• Exposure or knowledge of relevant MacOS

Quyền lợi được hưởng

• Attractive package ( up to 30mil gross)

• Fast - paced working environment, great place to work

• Annual bonus from 1-3 months salary

• Social insurance, health care premium for employees

• Engagement activities: Team building, company trip, happy hour, year end party,...

Nộp hồ sơ liên hệ

Thu Uyen Nguyen

positive thinking company