Leasing & Tenant Management ExecutiveLOTTE MALL WEST LAKE HANOI

1. Leasing & Lease Agreement
- Keep track with retail market to create potential vendor list in categories
- Maintain and build up partnership with current tenants and potential tenants to evaluate business performance plan and strategies of them
- Build and report T&C policy for each tenant; Draft and negotiate to finalize T&C, and Tenancy Agreement, MOU
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date and proceed related procedures
- Resolve requests for support of tenants related to T&C and lease contracts during the contract execution
- Evaluate operation efficiency of brands in our store to make replacement plan, thereby maximize profit and improve image of our company
2. Floor Operation
- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly
- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations
- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities...
- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants
- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department
- Co-operate with tenants and internal departments (Customer Service, Sales Planning, Sub-contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants
3. Event Marketing
- Collecting brands' promotions monthly and supporting posting on Lotte channels (Social page, Website, Kiosk, App, etc.)
- Operating with tenants to work with other departments on proposing brands' events and ensuring that the events run smoothly, increase the brand's image and boost revenue
- Organizing monthly events of the F&B category in cooperation with tenants and internal departments
- Analyzing each event and promotions' result to continuously improve