Merchant Support Specialist (Korean Speaking)
CÔNG TY TNHH OUTCUBATOR VIỆT NAM
Địa điểm làm việc: Hà Nội
Hết hạn: 30/06/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Responsibilities
Manage merchant accounts with the goal of retaining and helping their business grow;
Analyze merchants' needs and inquiries and provide sustainable resolution to issues;
Work closely with the different internal teams and provide recommendations for features, tools, and processes to improve merchant experience and customer service;
Contribute to improving merchant support by identifying sources of merchant issues, recognizing trends, and sharing reports with the relevant teams;
Work with other internal teams to resolve any merchant account-related matters, such as compliance, fraud and risk, business development, account management, optimization, and integration.
Manage merchant accounts with the goal of retaining and helping their business grow;
Analyze merchants' needs and inquiries and provide sustainable resolution to issues;
Work closely with the different internal teams and provide recommendations for features, tools, and processes to improve merchant experience and customer service;
Contribute to improving merchant support by identifying sources of merchant issues, recognizing trends, and sharing reports with the relevant teams;
Work with other internal teams to resolve any merchant account-related matters, such as compliance, fraud and risk, business development, account management, optimization, and integration.
Yêu cầu
Skills & Competencies Required
Bachelor's Degree;
Preferably with experience in customer support or sales role within a business-to-business (B2B) environment;
Excellent communication skills in English and Korean
Who should apply
Customer-centric - you are highly responsive and always put your customers first;
A problem-solver with strong analytical skills and can deliver creative, out-of-the-box solutions;
Opportunistic with an entrepreneur mindset;
Flexible and can thrive in a fast-paced dynamic environment;
Collaborative and can work well with other teams as well as independently ;
Able to work independently and collaboratively with other members of the team.
Bachelor's Degree;
Preferably with experience in customer support or sales role within a business-to-business (B2B) environment;
Excellent communication skills in English and Korean
Who should apply
Customer-centric - you are highly responsive and always put your customers first;
A problem-solver with strong analytical skills and can deliver creative, out-of-the-box solutions;
Opportunistic with an entrepreneur mindset;
Flexible and can thrive in a fast-paced dynamic environment;
Collaborative and can work well with other teams as well as independently ;
Able to work independently and collaboratively with other members of the team.
Quyền lợi
Company Offers
If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:
Competitive compensation depending on experience and skills;
Private Insurance;
Individual career path;
Comfortable workplaces with the most up-to-date equipment;
Our own chefs make delicious breakfasts, lunches and desserts for whole team;
Convenient office location near West lake;
High energy, international and innovative team;
Annual assessments;
Flexible working time;
Optional business trips;
Monthly team outing;
Football, ping-pong and table football teams inside the company.
If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:
Competitive compensation depending on experience and skills;
Private Insurance;
Individual career path;
Comfortable workplaces with the most up-to-date equipment;
Our own chefs make delicious breakfasts, lunches and desserts for whole team;
Convenient office location near West lake;
High energy, international and innovative team;
Annual assessments;
Flexible working time;
Optional business trips;
Monthly team outing;
Football, ping-pong and table football teams inside the company.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 30/06/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Outcubator Vietnam company limited is a Fintech company specializing in Payment solution. Headquarter is in San Francisco, we have different offices all around the world. If you are global minded, enthusiastic, energetic and ambitious, come and join us.
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