Nhân Viên Customer Support Full-time 2024Công Ty FIONZA Group

COMPANY INTRODUCTION
We have launched a Business Process Outsourcing (BPO) service project in Ho Chi Minh City, providing support and care for our customers. In our customer support role, we focus on using online chat functionality without any telephone answering activities. If you are interested, please do not hesitate to contact us.
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Customer Support
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Job Description
- Answer customer inquiries related to client services.
- Support is provided through online chat, messaging apps (LINE, Messenger), and email. There are no telephone answering activities.
- Post information about client services (including using blogs, Twitter, Facebook, and other channels).
- Encourage the maintenance and development of the customer base.
- Provide high-quality customer service and maintain and enhance communication with current and potential customers (using SMS, email, and LINE).
- Meet the individual needs of each customer.
- Monitor customer feedback to promote service improvement.
REQUIREMENTS
Job requirements
- English high level
- Creative, able to work independently, and good communication and problem-solving skills
- Sufficient English reading and writing skills to perform the job
- Basic typing skills
Application Requirements
- Educational background: University degree or higher
- Work experience: Over 1 year.
We welcome candidates with no previous experience in the field.
If you have a passion, don't hesitate to apply.
BENEFITS
Benefits
- Employee events (company trips and other events)
- Annual leave and Social Insurance
- Salary increase at least once a year (based on performance
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 28/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW