Nhân Viên Hỗ Trợ Khách Hàng Full-time 2024DigiSource - Tech & Mkt Headhunt Agency in Vietnam & Asia

COMPANY INTRODUCTION
About DigiSource
Starting as tech startup builders and developers, we always wonder how to build enthusiastic, responsible team members and above all, they are fit for unique company cultures. We come from many different positions, not only from recruitment but also from experienced IT Engineers, Business Development Managers, Digital Marketing. Experts, Product Owners,... DigiSource's strength is a deep understanding of real needs and pain-points of employers.We provide helpful advice and consultants boosting recruitment strategy in different business stages.DigiSource's well-known recruiting fields:
Information technology
Digital marketing
DigiSource's current customers mainly are Vietnamese entrepreneurs, businesses are located in Vietnam and Oversea. With many different fields: Game, FMCG, Advertising Agency, Adtech, Proptech, Outsourcing,...
In addition to the internal recruitment team, DigiSource has a network of recruiting collaborators and job seekers communities with 50,000 members who are active on social channels and OTT (Zalo, Telegram, Skype...)
Working Hour: 8h30 - 17h30 (Mon - Fri)
Customer Support Officer
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
REQUIREMENTS
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
Competitive salary (12-15M VND)
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th-month salary
Quarterly bonus & Year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to the Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW