North Region Clinical Application Specialist - SP (Hanoi Office)

Company: Olympus Medical Systems Vietnam
Hanoi office: V-tower, 649 Kim Ma, Ba Dinh, Ha Noi
OLYMPUS MEDICAL SYSTEMS VIETNAM CO., LTD is a subsidiary of OLYMPUS CORPORATION, one of the Japanese leading manufacturers for medical field. Along with our business expansion in Vietnam, we are looking for suitable, qualified candidates for the following positions at our offices in Hanoi.
A. JOB PURPOSE
- Ensure comprehensive customer understanding of the product and provide thorough information about the product to potential customers. Enhance customer experience and ensure that customers have a positive experience with the product.
- Deliver excellent customer care through demonstrations and sales promotions. Collaborate with the distributor members, and other relevant departments to drive business expansion.
B. JOB DESCRIPTION
Philosophy:
Understand and apply the company's 5 Core Values (Patient Focus, Integrity, Innovation, Impact, and Empathy) in daily activities.
Goals achievement:
Develop an action plan to achieve Key Performance Indicators (KPIs) and Key Goal Indicators (KGIs).
Daily Operation:
1/ Clinical Application
- Schedule daily visits and meetings with potential clients in assigned territories to understand their needs, including their current systems, demands, and budgets
- Cultivate and maintain close relationships with clients for future sales opportunities.
- Deliver effective presentations, demonstrations, and on-patient demonstrations (OPD) to create new sales opportunities.
- Verity the prospect infromation in order to maintain accurate records in the Salesforce system.
- Provide configuration consulting to customers based on their demands.
- Support distributors with technical responses, product-related issues, and tender processes.
- Conduct product, procedure, and soft skill training with distributors.
- Coordinate with the Supply Chain Management department to ensure stock availability for sales and demonstrations.
- Represent the company at exhibitions and conferences.
- Collaborate with distributors to address user demands, complaints, and objections.
- Gather feedback from customers and share it with internal teams and distributors.
2/ Business management
- Continuously review Key Account Management (KAM) results in the assigned territory. Renew target HP (High Potential) accounts in a timely manner and implement effective tactics to achieve targets
- Optimize efficiency and effectiveness for demo assets, minimizing overdue items.
3/ Market research
- Work closely with the marketing department and Field Service Engineers (FSEs) to understand the market and potential clients.
- Analyze competition by gathering current market information on pricing, products, and competitors' activities. Provide relevant information to Line Managers for timely decision-making.
4/ Regional business expansion
- Support line managers to collaborate with the distributors in the assigned territory to strengthen the salesforce, expand the market, and enhance clinical support activities
5/ Marketing support
- Assist doctors in understanding product usage during congress, workshops and other events.
- Address customer requests related to products during events.
- Provide strategic support to Healthcare Professionals (HCPs) and key societies.
Training: Not only doing one's own work, but also actively give advices and guidance to juniors.
Others: Fulfill any additional responsibilities assigned by the Line Manager.