O365 Customer Support (Dayshift - Freshers)

Công ty TNHH ITECHWX

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 08/05/2025

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

You will:
• Reviews issues and contacts customers to understand technical issues. Ensures customers
stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g.,
event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other
proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from
other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in
support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu

• Candidates with at least 1 year of experience in global customer service roles, demonstrating a customer-focused mindset and excellent service skills.
• Advanced English proficiency (equivalent to IELTS 6.5 or higher).
• A strong passion for IT and a commitment to professional growth within the industry.
• Freshers with a genuine interest in IT are also encouraged to apply.

Quyền lợi

Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
Khác
Full working equipment will be provided Annual Health Checkup
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

Thông tin khác

NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Service, Customer Service Experience, Customer Support, English Language Proficiency, Troubleshooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Người Việt Nam
Xem thêm

Thông tin chung

Ngày hết hạn: [protected info]
Thu nhập: 16tr-24tr ₫/tháng

Nơi làm việc

2nd Office: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.

Giới thiệu công ty Xem trang công ty

We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these...

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