A, GENERAL DESCRIPTION:
At CREATORY, we redefine the concept of an agency by embracing innovation and technology at the forefront of the digital age. Building on our success in influencer marketing, we offer comprehensive solutions, including IP management & development, content creation, community building, brand social channels, IMC planning, and e-commerce activation.
As an Operation Executive, you will play a vital role in our B2C team. We are seeking a motivated and detail-oriented Executive who will be responsible for managing client relationships, ensuring client satisfaction, and supporting the execution of eCommerce strategies effectively.
B, MAIN RESPONSIBILITIES:
Acquire brands to join the Enabler service and manage day-to-day account operations across e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.).
1. Sales & Business Development:
- Source, consult, and acquire new brands for the Enabler service; manage the full sales cycle from proposal to contract negotiation.
- Collaborate with Platform BD partners to identify growth opportunities for new merchants.
2. Account Management & Operations:
- Manage end-to-end account operations across platforms (Shopee, Lazada, TikTok Shop), including product listing optimization, inventory, and pricing strategy.
- Coordinate with internal teams (Ops, Content) and Platform KAMs to execute Mega/Monthly campaigns efficiently.
- Monitor and report key performance metrics (GMV, Traffic, CTR, CVR) weekly/monthly to clients.
3. Customer Service & Issue Resolution:
- Maintain high store ratings by managing customer inquiries (chat, reviews) and resolving platform violations or logistics disputes promptly.
4. Livestream Support (Early Stage):
- Assist in livestream execution: setup booth, support host (pin products, moderate comments), and coordinate live stock/vouchers.
C, REQUIREMENT:
- Minimum 2+ years in e-commerce or account/business management and development.
- Proficient in Seller Center / Business Advisor.
- Detail-oriented and proactive.
- Familiarity with e-commerce platforms and livestreaming tools.
- Experience working with major e-commerce platforms like Amazon, Shopee, Lazada, etc.
- Existing network of contacts within the e-commerce and retail industry is the plus.
D, WHY CREATORY:
- Hybrid working policy
- 13th-month salary and Incentives bonus (bases on Revenue achievement)
- Career conversation and growing opportunities
- Company Device
- Learning & Development opportunities.
- Team outing & bonding activities
- Additional benefits (12 annual leaves days, extra 1 day off for Xmas, annual health check, special insurance, ...)
- Amazing Teammates
- A Flexible, Dynamic and Full-equipped Working Environment where Creatorians can blast the fun in work, break the old boxes with creativity and be ready for the transformation.
E, ADDITIONAL INFORMATION:
Recruitment Process
1/ 10 - Minute Phone Screening: (Only qualified candidates will be contacted by HR team. Thanks for understanding)
2/ 1 round Interview (Onsite) with Head of team
- Office: 65 - 67 Doan Nhu Hai, W12, D4, HCMC
- Working hour: 10:00 - 19:00, Monday - Friday
- Visit us on: [protected info] & [protected info]
Thank you for your application
