PM Merchant Acquiring (Payment)_ Local Product Specialist

Role Overview
As a Local Product Specialist, you will be the primary link between HQ strategy and local execution. You are responsible for ensuring that all product offerings, merchant integrations, and operational processes are tailored to the local market, compliant with regional standards, and executed with technical precision. You will work closely with sales, tech stakeholders (KBTG VN), and external vendors to maintain product health and drive local growth.
Key Responsibilities
1. Product Implementation & Merchant Onboarding
• Support the end-to-end customer onboarding process, including translation and review of application forms.
• Lead the implementation of special services for new customers to ensure a high-quality "funnel" experience.
• Manage local merchant integrations (QR, Soundbox, EDC, Payment Gateway, SoftPos) and oversee UI/UX design coordination for integration projects.
2. Compliance & Regulatory Research
• Conduct research on local banking practices and competitor benchmarks to ensure regulatory compliance (RCSA/PMF/AUDIT).
• Interpret and apply local requirements to match bank protocols, acting as a consultant for HQ on local industry standards.
3. Contract & Stakeholder Management
• Collaborate with Sales and Product teams to ensure local contract scopes and requirements align with actual deliverables.
• Work closely with vendors for day-to-day physical asset management and conduct quarterly inventory checks of machines and stock.
4. Quality Assurance & Technical Testing
• Perform rigorous software testing, including 4X testing and regression testing, twice monthly to ensure system stability.
• Support Product Monitoring through Link POS testing and implementation support (approximately 3 times per month).
5. Incident Management & Support
• Handle high-priority "Big Size" customer incidents and coordinate with KBTG VN to rectify technical problems and perform retests.
• Manage local dispute resolutions on-demand and verify the implications of system bulletins on local operations.
6. Sales Support & Benchmarking
• Assess the feasibility of local sales requests, providing benchmarking and identifying "best-fit" solutions for high-impact opportunities on a weekly basis.