Programme Coordinator

ROLE AND RESPONSIBILITIES
HelloType1 (HT1)
• Lead the implementation of all local activities planned for HT1 Vietnam, both online and offline, encompassing planning, execution, and monitoring. This includes diverse initiatives such as online patient workshops, hybrid training for healthcare professionals, diabetes awareness campaigns, and local exhibitions.
• Actively promote HT1 programme through the healthcare community in Vietnam, optimising outreach to the people with T1D and their families. This includes but is not limited to conducting online/physical HT1 meetings with partner HCPs, delivering posters/flyers to clinics/hospitals across the country.
• Research patient support groups and make sure to promote HT1 through those groups.
• Lead peer support activities (e.g., through online or face-to-face workshops) for T1Ds and family caregivers.
• Support the adaptation of materials from English to Vietnamese language (e.g. marketing materials, PowerPoint presentation, Facebook posts); ensuring that all materials are relevant to local culture.
• Support and facilitate interviews with members of the local T1D community.
• Participate in the creation and localisation of content aligned with the HelloType1 programme, (12 new articles, 12 infographics, and 2-3 videos every year). Provide day-to-day life relevant pictures or videos to illustrate the content.
• Proactively engage in the management of HT1 social media channels, including tasks such as responding to comments and inquiries, monitoring user engagement, and fostering connections with other Facebook groups.
Clinic Support Programme (CSP)
• Ensure timely submission of monthly report using standardised CSP Tracker from all A4D partner hospitals across Vietnam.
• Manage the tracking and monitoring of the A4D Clinic Support Programme, which includes ensuring the completion of the monthly report template from each partner clinic, overseeing the patient data updates, inventory management, and ensuring sufficient medical supplies are issued to the clinics and available for the T1D patients.
• Collaborate closely with suppliers to ensure prompt and efficient procurement and delivery of medical supplies to A4D partner clinics.
• Perform an annual stock audit at each A4D partner clinic, aligning it with the clinic visit schedule.
• Ensure strict compliance with A4D's administrative and financial protocols pertinent to the implementation of A4D initiatives.
• Define action plans with appointed specialist doctors for individual cases with identified issues and follow up closely to ensure improved outcomes. All these must be documented in the monthly report for A4D Management.
• Make regular visits (e.g., 1 visit/month) to A4D partner hospitals across Vietnam to oversee the CSP implementation in collaboration with the relevant partner clinics and HCPs.
• Support implementation of the A4D Sponsor a Child programme, which includes completion of the application form and soliciting information required for the 6-monthly update reports, in close collaboration with A4D staff and other relevant stakeholders.
• Visit patients at home on a regular basis (e.g., 1 - 2 visits per month, as appropriate) to better assess their unmet needs and those of the family, as well as completion of a detailed home visit report in each case.
• Conduct other tasks or provide assistance in relation to A4D activities in Vietnam as may be requested from time to time, including but not limited to diabetes family camp, education workshop for patients, families, and other relevant stakeholders.
• Build and maintain relationships with stakeholders like partner clinic HCPs, relevant government agencies, NGOs, T1D Community, industry partners to ensure their involvement, support, and collaboration in the A4D programmes.
• Work with the Communications Manager to gather appropriate photo and video content as required during A4D related activities.
• Ensure timely response to communications related to work, which includes checking email and text message daily except weekends/public holidays/vacations.
• Complete the online onboarding training within the first month of employment and ensure timely completion of ongoing training via the A4D Webinar Series related to T1D diagnosis and management.
• Undertake any other duties as may reasonably be assigned by the CSP Manager, from time to time, including willingness to support colleagues during busy periods.