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Location:
Ho Chi Minh City
All
Work Type:
Permanent
Salary:
to
QA Manager will work closely with Counterpart, Supervisors, Team leader to evaluate employee key performance indicators and identify training needs and development opportunities. Ensure individual and company goals are met, maintain reports and provide analysis of performance.
Scope of Work:
· QA Manager will work closely with Counterpart, Supervisors, Team leader to evaluate employee key performance indicators and identify training needs and development opportunities. Ensure individual and company goals are met, maintain reports and provide analysis of performance.
· Provide support and coaching of associates as they advance in the path to succeed.
· Analyze reports related to the quality of Customer Contact Center in order to ensure the achievement of quality KPI Completes operational requirements by scheduling and assigning administrative projects, expediting work results.
· Respond to the project all the requested information on behalf of The Quality Assurance Department.
· Censorship all QA knowledge examinations and take main responsibility for the operation of QA.
· Collaborate with Contact Centre Team Leaders, Management of partner/Customer to review metrics and performance indicators, effectively communicating innovative methods to resolve performance issues as well as improvement performance.
· Manage call center performance reporting from G-doc, excel and a variety of systems, formatting and analyzing data on a daily basis to create dashboards and relate the data to performance.
· Lead by providing training, development and coaching to internal CS team as need be.
Requirements
· 5+ year exp in QA in Callcenter
· 3+ year exp as Supervisor/Manager in Callcenter
· Good at English
· Strong personality and leadership
· Experience in managing to performance targets desired
· Project management experience, able to work independently on multiple concurrent initiatives
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Reference Number:
536649
Contact Details:
HR D
Profession:
Technology > Telecommunications
Company:
International BPO Company
Ho Chi Minh City
All
Work Type:
Permanent
Salary:
to
QA Manager will work closely with Counterpart, Supervisors, Team leader to evaluate employee key performance indicators and identify training needs and development opportunities. Ensure individual and company goals are met, maintain reports and provide analysis of performance.
Scope of Work:
· QA Manager will work closely with Counterpart, Supervisors, Team leader to evaluate employee key performance indicators and identify training needs and development opportunities. Ensure individual and company goals are met, maintain reports and provide analysis of performance.
· Provide support and coaching of associates as they advance in the path to succeed.
· Analyze reports related to the quality of Customer Contact Center in order to ensure the achievement of quality KPI Completes operational requirements by scheduling and assigning administrative projects, expediting work results.
· Respond to the project all the requested information on behalf of The Quality Assurance Department.
· Censorship all QA knowledge examinations and take main responsibility for the operation of QA.
· Collaborate with Contact Centre Team Leaders, Management of partner/Customer to review metrics and performance indicators, effectively communicating innovative methods to resolve performance issues as well as improvement performance.
· Manage call center performance reporting from G-doc, excel and a variety of systems, formatting and analyzing data on a daily basis to create dashboards and relate the data to performance.
· Lead by providing training, development and coaching to internal CS team as need be.
Requirements
· 5+ year exp in QA in Callcenter
· 3+ year exp as Supervisor/Manager in Callcenter
· Good at English
· Strong personality and leadership
· Experience in managing to performance targets desired
· Project management experience, able to work independently on multiple concurrent initiatives
#LI-PSKVN
Enable Ginger
Cannot connect to Ginger Check your internet connection
or reload the browser
Disable in this text field
Rephrase
Rephrase current sentence
Edit in Ginger
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Reference Number:
536649
Contact Details:
HR D
Profession:
Technology > Telecommunications
Company:
International BPO Company
Thông tin chung
- Ngày hết hạn: 11/01/2022
- Thu nhập: Thỏa thuận
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