Recruit Omni-Channel Head Of Technology tại Hồ Chí Minh - Hệ Thống Đại Siêu Thị Go!/Big C Việt Nam
Tập đoàn bán lẻ Central Retail
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 23/09/2021
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Job purposes
The Omni-channel Head of Technology will be responsible for leading technology and systems for GO!/ Big C omnichannel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.
Key roles & responsibilities
Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities
Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online
Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.
Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs
Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components
Leading Omni-channel Technology team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM....)
Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope
Managing solution providers in order to ensure project quality and timeline.
Build a culture of delivering innovative solutions
The Omni-channel Head of Technology will be responsible for leading technology and systems for GO!/ Big C omnichannel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.
Key roles & responsibilities
Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities
Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online
Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.
Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs
Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components
Leading Omni-channel Technology team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM....)
Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope
Managing solution providers in order to ensure project quality and timeline.
Build a culture of delivering innovative solutions
Yêu cầu
5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment
Bachelor's degree in Business, Technology (computer science, engineering) preferred
Experience in eCommerce order fulfillment and order management processes
Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)
Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results
Project management competences is a must
Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service
Experience working with and integrating E-Commerce and Digital services with core omni-channel platform
Having experience in Magento or Salesforce
Strong competencies & experiences in E-commerce e-co systems
Result oriented, strong negotiation, strong flexibility
Aggressive, well organized, business oriented
Great passion in building and training new teams
Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
Market knowledge: economic factors, retail situation, price positioning
Fluent English with strong communication
Bachelor's degree in Business, Technology (computer science, engineering) preferred
Experience in eCommerce order fulfillment and order management processes
Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)
Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results
Project management competences is a must
Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service
Experience working with and integrating E-Commerce and Digital services with core omni-channel platform
Having experience in Magento or Salesforce
Strong competencies & experiences in E-commerce e-co systems
Result oriented, strong negotiation, strong flexibility
Aggressive, well organized, business oriented
Great passion in building and training new teams
Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
Market knowledge: economic factors, retail situation, price positioning
Fluent English with strong communication
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Chăm sóc sức khỏe
Nghỉ phép năm
Chế độ bảo hiểm
Phụ cấp
Chăm sóc sức khỏe
Nghỉ phép năm
Thông tin khác
Mức lương:
Thỏa thuận
Địa điểm:
Hồ Chí Minh
Hạn nộp hồ sơ:23-09-2021
Chức vụ:Phó giám đốc
Hình thức:Toàn thời gian
Ngành nghề:Bán Hàng
Giới tính:Không yêu cầu
Thỏa thuận
Địa điểm:
Hồ Chí Minh
Hạn nộp hồ sơ:23-09-2021
Chức vụ:Phó giám đốc
Hình thức:Toàn thời gian
Ngành nghề:Bán Hàng
Giới tính:Không yêu cầu
Thông tin chung
- Ngày hết hạn: 23/09/2021
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Tập đoàn Central Retail (CRC) là tập đoàn bán lẻ hàng đầu tại Thái Lan và là mảng kinh doanh quan trọng nhất của Central Group. Tập đoàn sở hữu mạng lưới các thương hiệu hàng đầu, cung cấp các sản phẩm đa lĩnh vực trên nhiều mô hình như cửa hàng bách hoá, cửa hàng tiện lợi, cửa hàng đặc sản, siêu thị, đại siêu thị, trung tâm thương mại và mua sắm trực tuyến thông qua các nền tảng đa kênh ở Thái Lan, Việt Nam và Ý. Hoạt động của Tập đoàn Central Retail bao gồm bốn phân khúc: Thực phẩm, Thời trang, Điện tử - Gia dụng và Bất động sản.
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