Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Manage Four Seasons CHAT, responding to guest message in a timely manner and assisting in connecting guests with related departments
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer Reservations e-mail and process reservation inquiries
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist Guest Relation team in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or
Assistant ManagerComply with Four Seasons standards for sales and marketing Aspire calls, while working harmoniously and professionally with co-workers and planning committee.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume.
Assist with the development of all direct sales presentation material for both travel industry and group sales.
Assist Group Rooms Coordinator in processing rooming lists or introduction letters
One + years of experience working in Reservations office within a luxury hotel or similar environment is considered an asset
Excellent reading, writing, and communication skills in English.
Cross cultural sensitivity and customer service orientation
Weekend & Holiday availability required
