Sale Support Executive

About Us
Animal Doctors International established since 2014. Currently, we have 10 veterinary hospitals and clinics in many countries with a full-service veterinary clinic driven by a passion for excellence.
Pet Adventures by Animal Doctors International are looking for an enthusiastic and dynamic Sales Support Executive
to join our fast-paced and dynamic team in Ho Chi Minh City. This position will be in charge of from sales through to execution, this is the end-to-end.
Our Pet Adventures team is poised to expand across the region and establish itself as Asia's top
integrated pet travel brand. We're looking for great people to join our team and help us grow into
regional leaders. Be a part of our vision and help build the future of pet travel in Asia!
Job Description:
● Handle client inquiries throughout the full sales funnel, from new lead, to converting to confirmed move, and all the move execution until safe and successful arrival at destination.
● Communicate with clients efficiently to consult them regarding their travel plans, overcoming
rejection, to prepare for their relocation and reassure them throughout the whole process.
● Coordinate with selected partners and all stakeholders to plan and execute the relocations.
● Collect and verify client documents and details and make sure they comply with requirements from
airlines and handling agents.
● Handle any unforeseen situations during the relocation execution and communicate with the client
on all pertinent updates.
● Support clients to schedule pre-travel and clinical appointments.
● Build good connections with government departments, and facilitate the process of applying for and issuing of documents related to import and export in a timely manner.
● Arrange transportation to and from vet hospital, government office, client residence, as well as other locations when needed.
● Liaise with the rest of the team to revise quotations, sell add-ons, modify the relocation plans, in order to enhance the client experience.
● Stay up to date on market trends, competitors and give feedback and suggestions to the team on how to improve and grow in your market.
● Actively build up a network of service providers and industry stakeholders
● Support the Head of Department on various tasks outside your main job scoop when asked to.
Working time: 8:00 am - 5:00 pm From Monday to Friday