Sales Manager

REPORTING LINES
Direct report- General Director / Operations Manager
RESPONSIBILITIES-GENERAL
 The Sales Manager's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
 To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.
 The performance of the Sales Manager will be determined solely by the productivities of the corporate section as well as the overall results of the hotel.
 The Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales & Marketing. The Sales Manager will also be responsible to the Director of Sales & Marketing for the Corporate Section and all Sales Personnel within the section.
 Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
 Keeps a record on former, existing, potential clients and a profile of each of them.
 Organizes regular visits in accordance to a predetermined plan.
 Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.
 Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.
 Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
 Ensures that all new clients have no negative credit references.
 Records all daily sales calls.
 Records the statistics of his/her accounts.
 Submits production reports on his/her list of accounts on a monthly basis.
 Conducts group briefing to other staff within the corporate section when required.
 Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
 Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
 Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need to be).
 Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
 Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
 Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
 Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
 Receives in the hotel any important guests whom he has approached.
 Negotiates prices with the clients.
 Confirms verbal proposals in writing.
 Ensures that all complaints have initiated follow-up action.
 The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel
 The Sales Manager maintains contacts with all the other departments of the hotel and may have contact with managements at the regional level.
 The Sales Manager maintains and ensures the smooth running operation of the Commercial Section.