Senior Business Analyst

Shinhan Securities Vietnam is looking for a Senior Business Analyst to join our ICT Product team. This role focuses on working closely with business teams and stakeholders to gather, analyze, and refine business requirements, then translate them into clear and structured business analysis documentation.
The Senior Business Analyst will act as a key bridge between business teams and development/system teams, ensuring clear communication, alignment of expectations, and successful delivery of projects. The ideal candidate has solid experience in financial markets (stocks, bonds, derivatives, settlement/EOD processes) and is comfortable working with cross-platform broker trading systems.
In addition, the candidate should be familiar with using AI tools (ChatGPT, Claude, Gemini, CursorAI, GitHub Copilot or similar) to speed up documentation, analysis, testing design, and knowledge management.
1. Business Requirements & Communication:
• Work as a bridge between business teams (Retail, Operation, Custody, Risk, etc.) and development/system teams, ensuring requirements are clearly understood on both sides.
• Conduct workshops, interviews, and requirement sessions with stakeholders to gather, clarify, and refine business needs.
• Analyze and document business requirements with clear scope, assumptions, and constraints.
• Proactively raise questions, identify gaps, and highlight impacts and dependencies to stakeholders.
2. Documentation & Solution Analysis:
• Create and maintain comprehensive Business Analysis Documentation, including (but not limited to):
- Business requirements specifications (BRS) / System requirements specifications (SRS)
- User stories / Use cases
- Workflows & process diagrams
- User scenarios & edge cases
- Mockups / wireframes
- User journeys / customer journeys
• Collaborate with UX/UI, development, and QA teams to ensure functional designs and solutions are aligned with business requirements.
• Support translation of business requirements into high-level functional specifications for the development team.
3. Domain - Financial Markets & Trading Systems:
• Work on projects related to stocks, bonds, derivatives, fund, and settlement processes, particularly end-of-day (EOD) settlement and reconciliations.
• Analyze and support enhancements for broker trading systems, including:
- Backoffice Winform systems
- Home trading systems (desktop)
- Web trading systems
- Mobile trading systems (native / hybrid)
- Responsive mobile web trading systems
• Collaborate with operation and business teams to solve issues related to cash flow, P&L, customer assets, margin, and other trading functions.
4. AI-Enhanced Business Analysis:
• Use AI tools (e.g. ChatGPT, Claude, Gemini) to:
- Draft and refine requirement documents, user stories, test cases.
- Summarize meeting notes, regulations, and long business documents.
- Generate alternative flows, edge cases, or validation rules for requirements.
• Use developer-oriented AI tools (e.g. CursorAI, GitHub Copilot or similar) to:
- Review and understand API specs, JSON schemas, or basic technical flows more quickly.
- Support the creation of pseudo-code, SQL samples, or rough logic for development discussion.
• Apply AI tools responsibly, always verifying outputs and ensuring data confidentiality and compliance with company policies.
5. Project Lifecycle & Collaboration:
• Manage and track requirements throughout the project lifecycle (from initiation to UAT and go-live), ensuring changes are controlled and documented.
• Work closely with development and QA/testing teams to:
- Align on scope and solution design.
- Support creation of test scenarios and test cases.
- Clarify issues and defects during SIT/UAT.
• Participate in UAT support, including:
- Guiding business users on test scenarios.
- Consolidating feedback and change requests.
- Coordinating fixes with development teams.
6. Testing & Quality Assurance:
• Contribute to designing and reviewing test conditions for:
- Functional testing
- End-to-end testing
- Inbound & outbound interface testing
- Basic performance/load-related scenarios (together with QA/Performance teams)
• Validate whether implemented features meet the documented requirements and business expectations.
7. Mentoring & Knowledge Sharing (Senior-level, but non-manager):
• Provide guidance and on-the-job support to junior BAs or new team members.
• Share domain knowledge on securities, trading flows, and system behaviors across the team.
• Contribute to internal knowledge bases (Confluence, Wiki, documents) and reusable BA templates.