Senior Officer, IT Operations (40001120)Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Hình thức: Toàn thời gian
Ngày đăng: 05/06/2024
Hạn nộp: 07/07/2024
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Job Purpose
The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main work:
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Apply changes on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Apply changes on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
Key Accountabilities (2)
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Key Accountabilities (3)
Maintain a stable operation system:
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
Foreign language
- English, according to TCB's regulations in each period.
Other requirements
- International Certificate of System.
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
Foreign language
- English, according to TCB's regulations in each period.
Other requirements
- International Certificate of System.
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Rủi Ro Chính Sách Tín Dụng SME
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
Cạnh tranh
Hà Nội
21/10/2024
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Tổng công ty cổ phần Bảo hiểm Ngân hàng TMCP Công Thương Việt Nam - VBI
Thương lượng
Hà Nội
09/10/2024
Trưởng bộ phận quản trị rủi ro
CÔNG TY CỔ PHẦN CÔNG NGHỆ PHẨM BA ĐÌNH
25 Tr - 35 Tr VND
Hà Nội
31/10/2024
Chuyên gia/CVCC mô hình rủi ro tín dụng
Ngân Hàng TMCP Quốc Tế Việt Nam - VIB
Thoả thuận
Hà Nội
08/10/2024
Vị trí Senior Officer, IT Operations (40001120) do công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Senior Officer, IT Operations (40001120) hoặc công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) ở các link phía trên
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên