Senior Quality Control & Training ExecutiveAmbassador Cruises - HeadOffice

JOB SUMMARY:
The Senior Quality Control & Training Executive at APC Corporation is responsible for maintaining service excellence, ensuring operational quality, and fostering staff development. This role involves designing quality assurance standards, monitoring operational processes, and implementing training programs to enhance team performance. The ideal candidate is a proactive professional with experience in high-quality service environments, committed to continuous improvement and operational efficiency.
KEY RESPONSIBILITIES:
1. Quality Control:
- Develop and implement quality assurance policies, procedures, and standards.
- Conduct regular audits to ensure compliance with company and industry standards.
- Identify and address quality issues, proposing corrective actions as needed.
- Collaborate with other departments to ensure a consistent level of quality across all operations.
2. Training & Development:
- Identify training needs and develop customized programs for various teams.
- Deliver training sessions and evaluate their effectiveness through feedback and performance metrics.
- Build a culture of continuous learning and professional growth within the organization.
3. Operational Management:
- Monitor daily operations to ensure alignment with quality standards.
- Implement improvements to operational workflows to enhance efficiency.
- Support cross-functional projects and initiatives to drive operational excellence.
4. Documentation & Reporting:
- Maintain accurate records of audits, training sessions, and operational performance.
- Generate detailed reports for senior management, including recommendations for improvement.
- Analyze data to identify trends and opportunities for optimization.