Service Operator

Hotel de la Coupole, MGallery Collection

Địa điểm làm việc: Lào Cai

Hết hạn: 20/06/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hotel Standards
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Bill call costs
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Page staff member when requested
• Abide by principles of guest privacy
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment

Yêu cầu

• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Quyền lợi

+ 05 working days | 02 days off per week.
+ 02 months probation 100% salary
+ Service surcharge | Social insurance | Suncare health insurance
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
+ Salary: discussed during interview
Work location: Sa Pa - Lao Cai
Other modes: Discussed during interview