Student Financials Officer Full-time 2024

COMPANY INTRODUCTION
RMIT Vietnam
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching, and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients, and members of the community.
As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
Degrees are awarded by RMIT University in Australia, allowing Vietnamese students to receive an overseas education without having to leave home. Given its international profile, RMIT Vietnam is also host to students from Australia and many other countries. All degree programs are recognised by the Vietnamese Ministry of Education and Training (MOET) and are subject to regulation by the Australian Tertiary Education Quality and Standards Agency. The academic programs span from vocational English through to undergraduate, post-graduate and Ph.D. programs. All teaching at RMIT Vietnam is in English.
[protected info]
Student Financials Officer Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Contract type: Full-Time (FT), 8 months (May-December 2024)
Your role
The Student Financials Officer is responsible for utilizing the systems and processes related to student financials,
including student billing, student insurance and tuition fee refund, ensuring full compliance with RMIT Vietnam's
policies and procedures.
Key Accountabilities
Support RMIT Vietnam student financial processes for Higher Education students each semester (3 semesters per
academic year) and English students every term (9 terms per academic year).
Responsible for responding to inquiries from students and parents. Maintain high accuracy and attention to detail
when checking and responding to students' questions (explanation of invoices/outstanding balance, payment
instruction, payment receipt understanding, etc.). Ensure to respond to the student within 24 hours.
Provide advice and support to students regarding the national medical insurance process to ensure all Vietnamese
students are insured in a timely manner and per the required policy.
Ensure all documentation (refund application, payment deadline extension application, reinstatement application,
etc.) relating to students is complete, accurate, and unambiguous and is managed to ensure confidentiality and
privacy.
Responsible for invoice data input into the system. Verify the accuracy of input data to maintain the integrity of
student financial records.
Maintain a working knowledge of student administration processes and work closely with other Student
Administration staff, Student Connect, and the Accounting Department.
Undertake any other duties that may be required.
REQUIREMENTS
Key Selection Criteria
A bachelor's degree in Business Administration or a relevant discipline, or other equivalent work experience.
Experience in administrative systems and processes.
Demonstrated experience in a customer service focused environment.
Skilled in the use of Microsoft Word, Excel, Outlook, and Power Point and experience using database systems.
Keen attention to detail and accuracy when inputting data and managing information.
Ability to work independently and as part of a team.
Experience of liaising with people at all levels and areas of an organization; for example, students, academic
staff, and management, as well as with people in industry, government, and other organizations.
Ability to display appropriate behaviors in line with the position and RMIT Behavioral Capability Framework.
BENEFITS
Benefits
Highly competitive gross salary of 18,000,000 VND depending on proven track record in meeting all the key selection criteria.
One paid leave per full working month.
On-the-job training.
Free use of onsite sports and fitness facilities.
Library on campus and online - access to RMIT Australia online library.
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
Further information
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
To Apply
Please submit your CV and cover letter outlining your experience to Mr. Tuan Vu at [protected info]
Prepare in a PDF file (CV and Cover letter merged into ONE file)
Name the file using the following naming method: Full name - Application to Position name
Example: Nguyen Van A - Application to Student Financials Officer
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 21/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW