Student Services Executive

Công Ty TNHH Everest Education

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 29/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Your primary responsibilities include:
STUDENT SERVICES:

Make weekly calls to update parents' about students' performance;
Contact parents to inform cancellation/schedule change of classes;
Follow up with teachers to understand students' progress;
Deal with students/parents' requests/concerns. Produce deferment/refund report for finance department;
Handle students/parents' requests/concerns and student complaints;
Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities;
Support students struggling in class and teachers with students' behavioral or academic issues.

RE-ENROLLMENT SALES:

Communicate with parents to get confirmation of re-enrollment registration of existing students;
Follow up with absent, delayed and deferred students;
Follow up with parents to remind them to meet tuition payment deadline;
Coordinate with other departments to prepare for the new term.

Yêu cầu

These are the minimum requirements. We can't accept you in this role unless you meet them all:

1-2 years of working experience in Customer Services, Student Services/Counselling or Business Development;
Good verbal and written communication skills in Vietnamese and English;
Basic computer skills and willing to learn new platforms;
Good problem-solving and organizing skills;
Proactive, self-starting, curious and positive attitude;
Detail-oriented and patient with a customer-focused mindset;
Flexible and adaptable with changes;

Quyền lợi

Advanced Studies Grant for personal development;
Substantial opportunity and training for career development.

Phúc lợi:

Competitive Salary, Re-enrollment Commission and Annual Performance Bonus;
Social and Private Health Insurance;
Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.
Buddy Programs (Mentor-Mentee, Rookie-Pro);

Thông tin chung

Ngày hết hạn: 29/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Everest Education (E2) is a social enterprise founded by Don Le (Stanford University) and Tony Ngo (Harvard Business School) with a mission: to transform education in Vietnam by personalizing learning for all students. Currently, we offer Math and English courses to K - 12th graders. We care about growing, but we care equally about providing quality education and service to our students and their families.

Quy mô công ty

Từ 26 - 100 nhân viên

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