Suport Engineer, 12.5 - 25M, HCM
Công ty TNHH Arbin Instruments Việt Nam
Địa điểm làm việc: Hồ Chí Minh, Bình Dương
Hết hạn: 30/09/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 12.5 - 25 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
This position helps our customers and end users to solve their technical issues and provide guidance and other support services. This role requires both deep technical understanding and interpersonal skills. As a Support Engineer you will play a key role in customer relations, and maintaining the company reputation.
Analyze customer's issues and provide satisfactory solutions.
Provide online training and troubleshooting services.
Perform onsite service.
Conduct engineering testing, reproduce reported issues.
Answer phone calls and Emails from customers.
Write engineering documents.
Collect customer feedback and open issues; report them to R&D team.
This position is to ensure our customers feel they are supported by Arbin professional support and maintain good relationships between our customers and Arbin.
This position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.
Analyze customer's issues and provide satisfactory solutions.
Provide online training and troubleshooting services.
Perform onsite service.
Conduct engineering testing, reproduce reported issues.
Answer phone calls and Emails from customers.
Write engineering documents.
Collect customer feedback and open issues; report them to R&D team.
This position is to ensure our customers feel they are supported by Arbin professional support and maintain good relationships between our customers and Arbin.
This position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.
Yêu cầu
Graduated with a major in electricity.
Specific Responsibilities of the Job
Analysis customer's issue and find a solution to fix it
Provide online training/troubleshooting service
Conduct engineering Test
Answer phone call/Emails from Customers
Write engineering documents
Collect customer feedback and open issues, feedback them to R&D team
Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion
Required Knowledge, Skills, and Abilities
Have basic electrical engineering knowledge including components and circuits.
Understand analog circuit theory and digital circuit theory.
Able to use multimeter, oscilloscope, and other common equipment.
Ability to read and write technical documents.
Expected Travel for onsite services will range from 25% - 60% as needed.
Good verbal and written English and Vietnamese communication with others and able to talk in front of a camera.
Good learning ability and attitude.
Able to handle multiple tasks.
Knowledge of Power system/Power Electronics is preferred.
Knowledge of computer network is preferred.
Education and Experience
Degree or equivalent experience: BS degree in Engineering, EE is preferred.
Years of experience: entry level, but experience is appreciated.
Specialized training in: Electrical or electronics
prioritize graduated with a major in electricity
Active affiliations: None
Other requirements (certifications and so forth): None
Physical Demands (Optional, e.g., for production/logistics)
Able to travel oversea.
Able to drive independently.
Able to lift up to 25kg
Specific Responsibilities of the Job
Analysis customer's issue and find a solution to fix it
Provide online training/troubleshooting service
Conduct engineering Test
Answer phone call/Emails from Customers
Write engineering documents
Collect customer feedback and open issues, feedback them to R&D team
Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion
Required Knowledge, Skills, and Abilities
Have basic electrical engineering knowledge including components and circuits.
Understand analog circuit theory and digital circuit theory.
Able to use multimeter, oscilloscope, and other common equipment.
Ability to read and write technical documents.
Expected Travel for onsite services will range from 25% - 60% as needed.
Good verbal and written English and Vietnamese communication with others and able to talk in front of a camera.
Good learning ability and attitude.
Able to handle multiple tasks.
Knowledge of Power system/Power Electronics is preferred.
Knowledge of computer network is preferred.
Education and Experience
Degree or equivalent experience: BS degree in Engineering, EE is preferred.
Years of experience: entry level, but experience is appreciated.
Specialized training in: Electrical or electronics
prioritize graduated with a major in electricity
Active affiliations: None
Other requirements (certifications and so forth): None
Physical Demands (Optional, e.g., for production/logistics)
Able to travel oversea.
Able to drive independently.
Able to lift up to 25kg
Quyền lợi
Working in US based company with global environment
Many chances to travel oversea
Bao Viet insurance package
1 Dell laptop with touch screen, 1TB SSD, 64GB RAM
Team building, friendly working environment
Attractive Per-diem when travel oversea
Many chances to travel oversea
Bao Viet insurance package
1 Dell laptop with touch screen, 1TB SSD, 64GB RAM
Team building, friendly working environment
Attractive Per-diem when travel oversea
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Thu nhập: 12.5 triệu - 25 triệu VND
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/09/2024
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