System Engineer (Senior) (Hybrid)

POSITION REQUIREMENTS:
• Test, configure and install devices and setup cloud service: Server, SQL, Microsoft Exchange, Domain Controller, Veeam, VMware, Azure Migration, Azure Storage, Azure AVD, Office 365
• Follow up, manage project progress, and provide prompt action to ensure it matches the planned schedule and to meet customer demand.
• Manage IT infrastructure, system monitoring and reports.
• Scheduled maintenance and patching of IT infrastructure environments, as necessary.
Troubleshooting and Support:
• Provide timely and effective resolution of system-related issues.
• Collaborate with other IT professionals to troubleshoot complex problems.
Documentation:
• Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
• Create and update diagrams to assist in troubleshooting and planning.
Client Communication:
• Work closely with clients to understand their system requirements and provide effective communication on project status and issue resolution.
• Collaborate with client stakeholders to identify opportunities for system improvement.
Collaboration with Team:
• Collaborate with other departments, including network/security experts, and support staff, to deliver comprehensive solutions.
• Participate in team meetings and contribute to the overall success of the organization.
REQUIRED SKILLS & QUALIFICATIONS:
• Bachelor's degree in computer science, Information Technology, or related field.
• Proven experience (3-5 years) as a System Engineer in NOC / IT infrastructure management / User Support or similar.
• MSP experience.
• Knowledge of Active Directory, SQL, Exchange Server, VMware, vCenter, Redhat, Duo, Azure MFA, Microsoft Azure, Office 365, Windows10.
• Knowledge of computer operations and standard software packages (word processing, spreadsheets, Adobe) required.
• High English language ability.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
BENEFITS:
• 12 days of annual leave & 6 days of sickness leave.
• Personal Allowances for birthdays, marriage, new babies, etc.
• Health checks once a year and a premium healthcare program for the family.
• Education Programs and overseas training opportunities.
• 13th Salary & Bonus program.
WORKING CONDITIONS:
Hybrid
REPORTING
Technical Team lead