Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine (English)
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- Giới thiệu công ty
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Mô tả công việc
Work with customers on their production GKE/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an in-depth understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
Yêu cầu
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.
Preferred qualifications:
Experience debugging complex workload issues across large-scale, multi-node environments.
Experience with exploratory kernel debugging and performance analysis of containerized systems.
Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Thông tin khác
As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers' challenges.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Thông tin chung
- Ngày hết hạn: 14/07/2024
- Thu nhập: Thỏa thuận
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits at Google
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They're thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
- Health and wellness
- Financial wellbeing
- Flexibility and time off
- Family support and care
- Community and personal development
- Googley extras
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