Technical Support Engineer (HTML/CSS/JS)

Seal Commerce ASIA

Địa điểm làm việc: Hà Nội, Hồ Chí Minh

Hết hạn: 30/09/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
Work with technical managers and CS team leader when the additional support is needed
Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

Yêu cầu

Minimum 2+ years experience in common web languages: HTML, CSS, and JavaScript
Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
Knowledge in the open-source system and the eCommerce system is a plus
Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
Ability to quickly adapt to technology and/or application changes and business delivery priorities
Driven, self-motivated, enthusiastic, and with a "can-do" attitude
Ability to work well under pressure and meet tight deadlines
You're passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

Quyền lợi

Salary range: $500 - $1000.
Performance review: 2 times per year.
13th-month salary bonus.
Yearly performance bonus.
Weekly shoulder massage treatment.
Social insurance & Health insurance for team members.
Annual Health Checkup at the top clinic in Vietnam
Days off: Public holidays, and on top of that, 12 paid days off/year
Remote working day: 12 days/ year
Working time: 8:30 Am - 12:30 Am, 2:00 Pm - 6:00 Pm, from Monday to Friday
Address: 16th floor, TNR Tower 54A Nguyen Chi Thanh street, Hanoi.
Why you'll love working here
Collaborative and supportive environment
Young and passionate colleagues
Professional and creative office view
Training activities from team leaders in technical support skills and customer-centric mindset
Clear & Scientific Agile Framework on the whole company workflow & culture
Opportunities to work directly with foreign customers and colleagues, leverage your Business English Communication skills.

Thông tin khác

Địa điểm làm việc
➢ TNR Tower, Vincom Nguyễn Chí Thanh, Đống Đa, Hà Nội (Hà Nội)
Ngành nghề
Javascript Frontend (HTML/CSS)
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
Trên 2 năm