Technical Support EngineerGRG Banking Equipment(HK) Co., Ltd
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Hàng không, Thống kê, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ
Lương: 600 - 1,000 USD
Hình thức: Toàn thời gian
Ngày đăng: 30/07/2024
Hạn nộp: 30/09/2024
Mô tả công việc
Job Description:
Basic responsibility is to provide the technical support to the local service partner and/or end users. The person is measured by how effectively he can locally provide pre and post sales technical support in a way to win deals and maintain customer satisfactions according to the company's strategies and vision.
Key Responsibilities:
1. Provide the technical support to the service partner or end user to solve the ATM technical problem and manage Pilot test or technical upgrade projects. If necessary will travel to other cities to do the on-site support.
2. Provide the field service for the local customer or coordinate with the service partner to process the service request from the customer.
3. Responsible for the local service partner daily communication and service performance management, prepare the related service report for the customer and head quarter.
4. Assist the sales and country managers to prepare the tender document (technical). Prepare and help out in technical documentation such as the spare parts list, working instruction and technical bulletin writing.
5. Assist in Spare Parts Warehouse management include the purchase plan preparation, warehouse audit etc...
6. Manage and administer customer complaints and/or new requirement processes, Provide customer education or technician training when necessary.
7. Report to HQ regarding GRG local ATM running data analysis, collect competitor information and submit monthly report.
Basic responsibility is to provide the technical support to the local service partner and/or end users. The person is measured by how effectively he can locally provide pre and post sales technical support in a way to win deals and maintain customer satisfactions according to the company's strategies and vision.
Key Responsibilities:
1. Provide the technical support to the service partner or end user to solve the ATM technical problem and manage Pilot test or technical upgrade projects. If necessary will travel to other cities to do the on-site support.
2. Provide the field service for the local customer or coordinate with the service partner to process the service request from the customer.
3. Responsible for the local service partner daily communication and service performance management, prepare the related service report for the customer and head quarter.
4. Assist the sales and country managers to prepare the tender document (technical). Prepare and help out in technical documentation such as the spare parts list, working instruction and technical bulletin writing.
5. Assist in Spare Parts Warehouse management include the purchase plan preparation, warehouse audit etc...
6. Manage and administer customer complaints and/or new requirement processes, Provide customer education or technician training when necessary.
7. Report to HQ regarding GRG local ATM running data analysis, collect competitor information and submit monthly report.
Yêu cầu
Required Qualifications:
1. College degree or above, major in Computer Science, Electronics Engineering or Mechanical Engineering.
2. Minimum 1 years working experience in technical support or customer service.
3. Ability to communicate in English is and write all the technical documents.
4. Armed with skills to repair or guide the partners and customers to solve the technical problems.
5. Demonstrate ability to manage projects and spare-parts warehouse.
6. Possess passion to self-learn and ability to learn how to repair the new products.
7. Have good communication skills and perform training or product/solution demonstration to the customer.
8. Possess knowledge on computer operations hardware and office applications such as Microsoft Work, Excel, Outlook, PPT; be familiar with the working principle about the mechanism, electronic and optics.
9. Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills.
1. College degree or above, major in Computer Science, Electronics Engineering or Mechanical Engineering.
2. Minimum 1 years working experience in technical support or customer service.
3. Ability to communicate in English is and write all the technical documents.
4. Armed with skills to repair or guide the partners and customers to solve the technical problems.
5. Demonstrate ability to manage projects and spare-parts warehouse.
6. Possess passion to self-learn and ability to learn how to repair the new products.
7. Have good communication skills and perform training or product/solution demonstration to the customer.
8. Possess knowledge on computer operations hardware and office applications such as Microsoft Work, Excel, Outlook, PPT; be familiar with the working principle about the mechanism, electronic and optics.
9. Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills.
Quyền lợi
Benefits:
1. Meal & Transportation Allowance.
2. Social Insurance.
3. Statutory holidays, annual leaves, sick leaves.
4. Discretionary year-end bonus, performance bonus.
5. Comply with the Vietnamese labour law.
1. Meal & Transportation Allowance.
2. Social Insurance.
3. Statutory holidays, annual leaves, sick leaves.
4. Discretionary year-end bonus, performance bonus.
5. Comply with the Vietnamese labour law.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
GRG Banking Equipment(HK) Co., Ltd việc làm
60A Hoang Van Thu Street, Ward 9, Phu Nhuan District, Ho Chi Minh City, Vietnam
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
[Aeon Long Biên] Nhân Viên Chăm Sóc Khách Hàng, Đi Làm Ngay, Không Phải Bảo Vệ
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
Hà Nội
09/10/2024
[AEON Xuân Thủy] Nhân Viên Siêu Thị (Bán hàng, Thu Ngân, DVKH,...)
CÔNG TY TNHH AEON VIỆT NAM
Thỏa Thuận
Hà Nội
10/10/2024
Telesale / Chăm sóc Khách hàng tại Hà Nội
Tổng công ty cổ phần Bảo hiểm Ngân hàng TMCP Công Thương Việt Nam - VBI
Từ 8 triệu - 12 triệu VND
Hà Nội
08/10/2024
Chuyên Viên CSKH tổng đài Viettel [Không Sale, Không Yêu Cầu Kinh Nghiệm]
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM BELL24VN Inc.
Từ 7 Triệu - 9 Triệu VND
Hà Nội
17/10/2024
Nhân viên Chăm sóc Khách hàng
Công Ty Cổ Phần Ẩm Thực Hùng Trường Sa
7 - 12 triệu VND
Hà Nội
21/10/2024
Nhân Viên Chăm Sóc Khách Hàng
CÔNG TY CP THƯƠNG MẠI VÀ XNK ĐỨC TÍN
10 - 25 triệu VNĐ
Hà Nội
14/10/2024
Vị trí Technical Support Engineer do công ty GRG Banking Equipment(HK) Co., Ltd tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 600 - 1,000 USD, tìm thêm việc làm về Technical Support Engineer hoặc công ty GRG Banking Equipment(HK) Co., Ltd ở các link phía trên
Giới thiệu công ty
GRG Banking Equipment(HK) Co., Ltd việc làm
60A Hoang Van Thu Street, Ward 9, Phu Nhuan District, Ho Chi Minh City, Vietnam
Quy mô: Từ 501 - 1000 nhân viên