Mô tả công việc

  • Receive and handle customer technical requests through Support and Success team.
  • Be self-directed with an ownership mindset, completing work efficiently with minimal intervention from others
  • Analyze and optimize components for maximum performance across a vast array of web-capable devices and browsers
  • Direct requests and unresolved issues to Senior Web Developer team and follow-up until issues have been resolved completely
  • Contribute to building technical documents to help Support/Succes team to answer more customer basic queries
  • Prepare and distribute activity reports
  • Provide feedback on the existing techniques and deliver training to new comers if needed
  • Stay up to date on the latest technologies, incorporating changes that can enhance our optimizing speed techniques and quality.
  • Keep a pulse on user feedback that comes in, prioritize the best requests for our customers

Yêu cầu công việc

  • An enthusiastic, detail-oriented, and proactive person who works well in a fast-paced, dynamic team environment.
  • At least 6 month experience in coding (HTML5/CSS/JavaScript, etc.)
  • Tech-savvy and eager to learn about technology products
  • Knowledge of Content Management Systems such as Drupal and WordPress is a big plus
  • Learn quickly e-commerce platforms and knowledge, technical skills related to FireApps
  • Have a growth mindset and be a proactive executor
  • Ensure issues are resolved and shipped quickly
  • Basic written and reading English skills to prepare reports
  • Collect data, share solutions, and report issues to team and internal departments
  • Have stress tolerance
  • Be able to work during weekends and holidays

Quyền lợi được hưởng

  • Have opportunity to work with overseas clients
  • Join the dynamic, young and friendly project team
  • Attend project training before working with clients directly if need
  • Have the stable career path
  • Attractive salary, based on skill and experience - 13 month bonus program
  • Regular technical & soft skill training
  • Happy events: kick off, birthday, Moon party
  • Support for all sports activities: Football, Badminton, Zumba
  • Yearly company trip, team building activities
  • Salary raises or bonus by work performance per 12 months
  • All insurances according to Vietnamese Labor law

Nộp hồ sơ liên hệ

Fireapps