Mô tả công việc
OPERATIONS ASSISTANT (Inbound Travel - Vietnam)
Salary: Competitive + Monthly Performance Bonus
Benefits: Paid leave, insurance, career growth, international clients
1. Job Summary
We are an inbound travel company handling Indian & international tourists visiting Vietnam.
We're looking for a proactive, organized Operations Assistant to support daily operations, coordinate with hotels/drivers/guides, and assist clients during their stay.
2. Key Responsibilities (Short & Clear)
Hotel Coordination
Work with hotels: rooming lists, confirmations, early/late check-in, special requests.
Ensure hotel vouchers are accurate & sent on time.
Client Handling
Main contact for clients during tours.
Manage arrivals, departures, daily follow-up.
Handle calls/messages: pickup time, schedule updates, issues, emergencies.
Report updates to Lily & Thailand head office.
Driver & Guide Coordination
Assign drivers/guides based on daily plan.
Confirm pickup details & ensure itineraries are followed.
Supplier Management
Work with hotels, transport, tour operators.
Handle last-minute changes & maintain supplier contacts/rates.
Operational Admin
Prepare daily operation sheets & WhatsApp updates.
Check booking files, manage vouchers/tickets.
Support basic accounting: collect invoices, expense summaries.
Yêu cầu
Tour Operator Certificate
Strong communication (Vietnamese + basic English).
Calm problem-solving in real time.
Good coordination & negotiation skills.
High responsibility & willingness to work flexible hours (tourism nature).
Bonus Prefered:
Experience in hotels/travel/DMC.
Knowledge of tourist spots (HCMC, Danang, Hanoi...)
Comfortable communicating with Indian tourists (training provided).
Good WhatsApp communication.
Quyền lợi
Benefits
Competitive salary (based on experience)
Monthly performance bonus
Career development opportunities
Training in tourism operations
Work with international clients
Paid leave + Full insurance
Flexible working hours (Mon-Sat)
Supportive, friendly team
Thông tin chung
- Thu nhập: 10 - 15 triệu VNĐ
Nơi làm việc
- - Hà Nội: Phường Hoàn Kiếm
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 04/01/2026
