Job Detail
Offerd Salary (USD)
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Career Level Trưởng Phòng
Experience 5-7 Years
Gender Female
Sector
Hồ Chí Minh, Bình Dương , Đồng Nai
Industry
Dịch vụ khách hàng , Du lịch/Khách sạn/ Hàng không , Bán hàng (Khác)
Job Description
Dream Job Alert!
Salary up to $1200/month awaits! We are recruiting Travel Consultant & Customer Care Manager (B2C, ID 19379) for a Travel company
1. Sales & Revenue Management
Develop and implement sales targets for individual travelers (B2C segment) on a monthly, quarterly, and yearly basis.
Manage sales operations and promptly direct the resolution of business-related issues.
Monitor and analyze sales performance; prepare and present reports to upper management.
Collaborate with the Product Development team to design tour packages tailored to different customer segments.
Conduct market research to identify potential markets and monitor market fluctuations; analyze customer behavior and competitor activities to inform strategic proposals.
Perform other reports and tasks as assigned by senior management.
2. Team Management - Travel Consultants & Customer Service
Recruit, train, and develop the Travel Consultant and Customer Service team.
Build consultation scripts, sales procedures, and customer care workflows based on tour product lines.
Evaluate KPIs, productivity, and service quality of team members to ensure professional customer service.
3. Customer Service & Service Quality
Oversee end-to-end customer service processes, from initial inquiries to post-sale support.
Ensure consistent customer experience, handle complaints and feedback in a timely and effective manner.
Implement customer loyalty programs, including membership cards, rewards for returning clients, and satisfaction surveys.
Utilize CRM systems to manage customer data, monitor transaction history, and analyze customer behavior.
4. Cross-functional & Partner Collaboration
Work with the
Digital Marketing team to execute campaigns targeting individual travelers.
Liaise with the Product Development and Operations teams to design and optimize tour products.
5. Process Management & Continuous Improvement
Propose improvements to the sales system, pricing policies, promotions, and customer service programs.
Oversee the effective execution of business plans, ensure service quality, and optimize operational processes.
Manage shared databases, build standard operating procedures (SOPs), and take full responsibility for the department's operations.
Requirement
Female, Under 29 years old
College or University graduate
Minimum 5 years of B2C sales experience in the travel industry, including at least 2 years in a management role leading a B2C Sales/Consulting team
Strong knowledge of the individual travel market, Inbound/Outbound tour products, accommodation services, and the airline industry
Keywords
Travel Consultant & Customer Care Manager (B2C)
Việc làm tại Hồ Chí Minh
