Trưởng Nhóm Xử Lý Đơn Hàng online (fulfillment leader)

We are opening a new store in Long Bien District, and looking for an E-commerce Operations Leader (Fulfillment Leader), working in Decathlon Store at Savico Megamall.
* YOUR RESPONSIBILITY:
- You execute a standard "Ship from Store" operation process for online orders received (goods picking & packing in store, collaboration with fast delivery providers, orders preparation & expedition, delivery service, customer feedback analysis, stress-free return procedure...)
- You ensure and improve a smooth operations flow between internal and external teams
- You put in place the right solutions to satisfy online customers beyond their expectations (maintenance/upgrade of our online platform with the Decathlon support center)
- As a Team Leader of the E-commerce Ship-from Store Team, you are in charge of the recruitment, training-coaching, and management of your teammates.
- You ensure the lead time delivery KPI as promised on the website.
- Collaborate with Sports Leaders (head of each department) to devise ways to optimize inventory control procedures in the Store.
- You continuously fight to ensure a seamless experience for our customers online by working functionally with Digital Team and User Relationship Management Team (URM Team).