Tuyển dụng global customer support (japan market) tại Hồ Chí Minh - ELSA Vietnam Corp.

Công ty TNHH ELSA VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 19/09/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả công việc
We are looking for a Global Customer Support member to provide excellent assistance to our Japanese app users. You will analyze customers' problems and help them resolve any issues. You'll be working with a group of passionate and talented teams from Vietnam, US and Portugal and experience the true spirit of a fast-growing tech startup.
The ultimate goal of your position is to happily support external stakeholders (included but not limited to consumers, customers, etc) and optimize internal processes to the smartest and most techy they can.
JOB RESPONSIBILITIES
Customer Service (70%) - 1st priority
Analyze and troubleshoot technical issues reported from global users
Ensure all issues are properly logged
Collect user's feedback, propose initiatives for continuous improvement of the agental support process, and provide useful insights for product development
B2C and B2B support
Report any unresolved issues to the person in charge of the Product or Engineering team accordingly
Guide users through a series of actions via phone, email or chat, to ensure that all their problems have been resolved
Research and identify solutions, provide prompt and accurate feedback to customers
Prepare accurate and timely reports regarding customer complaints/ bug reports/ content errors and Take Appropriate Action.
Partnership support (15%) - 2nd priority
Affiliate support
Partnership support: Handle inquiries and requests from global partners to ensure satisfaction and seamless experience with our product.
Operation optimizer (Flexible 15%) - 3rd priority
Ad Hoc tasks assigned by manager to balance working capacity
Documenting every interaction between customers and support team (FAQs), keep the knowledge base to be updated for both internal and external usage.

Yêu cầu

Yêu cầu công việc
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrates effective communication, composure, and professional attitude
Meticulous, excellent organizational skills, customer-oriented with an ability to prioritize important projects and handle high pressure
Proficient in using common computer/technology applications
1 to 2-year experience in a similar position in startup companies or fast-moving environments.
An "A-team" player who can deliver high-quality outcomes both independently or in a team
Tech-savvy, proficient in common computer/technology applications
Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.
Understanding Japanese culture and excellent in written/verbal Japanese communication
WHAT WE OFFER
ELSA Pro 3 months during Probation, ELSA 1 year after Probation
Competitive compensation, PTI Premium Private Health Insurance
Opportunity to create an impact on the lives of 1.5 billion language learners around the world
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
Social Insurance, Health Insurance, Unemployment Inssurance
Internal Training, External Workshop, Training Course to be better

Quyền lợi

Quyền lợi
Công tác phí
Phụ cấp
Chế độ bảo hiểm
Tăng lương
Nghỉ phép năm
Laptop
Chế độ thưởng
Du Lịch
Đào tạo
Chăm sóc sức khỏe

Thông tin khác

Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương: 10 tr - 20 tr vnd
Hạn nộp hồ sơ: 19-09-2021
Chức vụ: Nhân Viên
Hình thức: nhân viên chính thức
Kinh nghiệm: 1 - 3 năm
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật

Thông tin chung

Ngày hết hạn: 19/09/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).

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